Sr Property Tech Ops Engineer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sr Property Tech Ops Engineer

Job Code:

12249

Profile Title:

12249 Sr Property Tech Ops Engineer

Grade / Band:

IC2

FLSA Status:

Exempt

The Senior Property Technology Operations Engineer will troubleshoot software and hardware issues, identify, and resolve network problems related to endpoint devices, and provide on-site maintenance and support for new and existing systems. They will offer advanced support by resolving ServiceNow tickets, refining processes, and creating or updating documentation. This role includes field support at assigned property for system hardware, software, PCs, and IP networking. Additionally, the Senior Engineer will support projects and events, ensuring smooth technology operations.

Support, troubleshoot & deployment of end user devices, network, WiFi, mobile devices, and applications. Assist Property Technology Engineers with escalated incidents and request they are unable to handle independently.

Perform patching and cross-connects, conduct network troubleshooting, assist with network hardware setup and maintenance, and collaborate to ensure network reliability.

Provide planning services for events and temporary technology setups that include site surveys, defining requirements and collaborating with application and infrastructure teams to plan and deploy necessary hardware and software to facilitate these events.

Ensure and enforce asset management practices to ensure effective use of technology resources.

Oversee hardware procurement, delivery, preparations, and distribution of hardware to employees. Resolve any issues or delays and ensure that hardware is deployed to employees in a timely manner.

Investigate technology issues and ensure an overall smooth user experience. Actively participate in Major Incident and Problem Investigations to triage, gather data, provide hands on support, and communicate information to business & COE stakeholders of real time developments during service disruptions and/or high-risk problems that may impact your property.

Support various projects assigned by leadership contributing expertise/guidance for successful outcomes. May assume project leadership role as necessary. Provide discovery, site survey, and implementation services for assigned projects.

Review employee feedback and plan on continuous improvement plans based on employee feedback received through surveys, feedback forms, and questionnaires provided to our customers by Property Technology Operations Engineers and Service Desk team members.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Computer Science, Data Science, Information Systems, or a related field.

Preferred

3+ Years of Prior Relevant Experience

Cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support.  

Required

Effectively communicate in English, both written and oral forms.

Extensive knowledge with enterprise systems and applications.

Demonstrate problem solving, prioritization and analytical skills.

Ability to communicate technical concepts to technical and non‐technical audiences.

Ability to manage multiple concurrent tasks.

Demonstrated aptitude for learning new technologies.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X