Supv Count Team

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Supv Count Team

Job Code:

12251

Profile Title:

12251 Supv Count Team

Grade / Band:

08

FLSA Status:

Exempt

It is the primary responsibility of the Supervisor Count Team to oversee collections of cash, tokens, coins, chips, and tickets from the floor and transport these to the Count Room. It also includes overseeing the drop process for accuracy in count and reporting of cash, tokens, coins, chips, and tickets. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Ensures staff is adequately trained to perform all required count team responsibilities including: counting, sorting,  strapping, racking, transporting, and recording of all funds.

Operates and/or observes the operations of computers and machines used in the processing of all monies, and machines used in the drop process.

Operates a tow cart for pushing or pulling loaded carts.

Operates a ten-key calculator and a computer keyboard with a high regard for accuracy.

Performs the functions of counting, sorting, strapping, racking, transporting, and recording of all funds.

Places count team supply orders.

Maintains a clean and organized count room.

Enters data for Table Games into computerized system.

Maintains and updates policies / procedures pertaining to the count and drop process.

Provides strategies to improve the effectiveness and efficiency of the count team processes within company guidelines.

Ensures all drops are completed in a timely manner.

Maintains a coordinated drop process.

Analyzes problems to find solutions with staff members in order to ensure proper functioning of equipment.

Maintains confidential information.

Trouble shoots problems and gives constructive feedback to management and employees.

Ensures all Count Team procedures are in compliance with the Minimum Internal Control Standards required by the Gaming Control Board.

Ensures that any unusual circumstances will be researched, documented, and notified to management and/or to surveillance or gaming board when necessary.

Monitors and minimizes overtime according to labor and departmental standards.

Ensures staff motivation through recognition and engagement.

Schedules and staffs for appropriate business levels.

Monitors training of new employees to help them achieve higher goals.

Completes weekly schedules for employees and places them in computerized system.

Trains and coaches staff.

Conducts hiring, disciplinary functions, and terminations for all count team staff.

Completes all count team staff payroll related functions.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

2+ Years of Prior Relevant Experience

Cash and/or coin handling

Required

2+ Years of Prior Relevant Experience

Supervisor experience

Preferred

Previous experience working in a similar resort setting

Preferred

Bilingual abilities, English as the primary or secondary language

Preferred

The ability to provide excellent service to guests and ensure their complete satisfaction.

The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.

The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its reoccurrence.

The ability to attend to and verify the accuracy and completeness of details in work activities.

The ability to train, coach, and develop employees.

The ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently.

Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and

Maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.

The ability to remain conscientious, committed, reliable, trustworthy, and accountable for completing work activities.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X