HRTMS Job Description Management
| Clerk Deposit Groups-Union J o b D e s c r i p t i o n | | |
Job Profile Title: | Clerk Deposit Groups-Union | Job Code: | 12341 | Profile Title: | 12341 Clerk Deposit Groups-Union | Grade / Band: | Union - Hourly | FLSA Status: | Non-Exempt | The primary responsibilities of the Hotel Deposit Clerk are to ensure appropriate accommodation arrangements with regard to VIP guest reservations, Groups and Wholesale bookings. All duties are to be performed in accordance with departmental and policies, practices, and procedures. | | | | | |
Principal Duties & Responsibilities | Analyzes casino play and establishes comp profiles for guest reservations. | Processes all reservations and requests from guests, hosts, executives, Sales Department, and branch offices. | Assists casino hosts and executives with reservations, requests for information, etc. | Receives in-bound calls in response to various mailings and invitations. Books Slot Tournament reservations, Direct Marketing Packages, etc. | Act as a liaison between the reservations department and meeting planners or wholesale companies regarding questions pertaining to their specific groups. | Communicate effectively with Convention Sales and Service Managers regarding room blocks which are set aside for companies holding meetings in the hotel, including the number of rooms the group has utilized and what is remaining for them to pick up. | Communicate effectively with Leisure Sales regarding wholesale room blocks set aside for tour operators to sell as packages. | Monitor cutoff dates to prevent convention groups from booking at their convention rate, and group blocks effectively. | Review details of the convention booking recaps, such as group arrival and departure dates, number of rooms the group will hold and their rate to ensure all pertinent information is in the computer system. |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Education | Education Level | Education Details | Required/
Preferred | High School Diploma, GED or equivalent | | Required | | | | | |
Work Experience | Experience | Experience Details | Required/
Preferred | 6+ Months of Prior Relevant Experience | Casino Marketing or VIP experience. | Preferred | | | | | |
Additional Requirements | Details | Required/
Preferred | Work varied shifts, to include weekends and holidays | Required | Working knowledge and experience in Casino Marketing, Group Services, VIP Services, and or VIP Front Desk services of a major resort. | Preferred | Previous experience working in a similar resort setting. | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Working knowledge of hotel and casino, including all events, attractions, and restaurants. | Active listening skills, giving full attention to what others are saying. | Critical thinking skills are a must to use logic and reasoning to identify strengths and weaknesses of solutions. | Strong organizational and oral communication skills. | Excellent customer service skills. | Have interpersonal skills to deal effectively with all business contacts. | Professional appearance and demeanor. | Work varied shifts, including weekends and holidays. | Able to effectively communicate in English, in both written and oral forms. |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/
w.p.m. | Balancing | | | | | | | Bending | | | | | | | Carrying __pounds | | | | | | | Clear speech - simple | | | | | | | Clear speech - complex | | | | | | | Climbing | | | | | | | Crawling | | | | | | | Crouching | | | | | | | Distant vision | | | | | | | Driving - auto/van | | | | | | | Driving - limousine | | | | | | | Flexibility - upper body | | | | | | | Flexibility - lower body | | | | | | | Hearing/Listening | | | | | | | Kneeling | | | | | | | Lifting __pounds | | | | | | | Near vision | | | | | | | Normal vision | | | | | | | Pushing/Pulling | | | | | | | Reaching | | | | | | | Sitting | | | | | | | Standing - 5 hours minimum | | | | | | | Stooping | | | | | | | Typing __w.p.m. | | | | | | | Walking | | | | | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | | | Communication - written | | | | | | Confined area | | | | | | Contacts - works alone | | | | | | Contacts - works around others | | | | | | Contacts - works with others | | | | | | Exposure to dust / dirt | | | | | | Exposure to fumes / odors | | | | | | Extreme cold | | | | | | Extreme heat | | | | | | Fast pace | | | | | | Hazardous conditions - Chemicals | | | | | | Hazardous conditions - high structures | | | | | | Hazardous conditions - high voltage | | | | | | Indoors | | | | | | Noise levels - low to moderate | | | | | | Noise levels - low to high | | | | | | Office conditions | | | | | | Outdoors | | | | | | Restricted area | | | | | | Shifts | | | | | | Smoke | | | | | | __% Travel | | | | | | Vibration | | | | | | Wet/Humid | | | | | | Live Stream/ Video Recording | | | | | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | | | Clerical | | | | | | Comprehension | | | | | | Crisis incidents | | | | | | Customer service | | | | | | Decision making | | | | | | Fatigue | | | | | | High pressure | | | | | | Judgment | | | | | | Long hours | | | | | | Math skills - advance | | | | | | Math skills - basic | | | | | | Memorization | | | | | | Organization | | | | | | Perception | | | | | | Reading - simple | | | | | | Reading - complex | | | | | | Repetition | | | | | | Safety hazards | | | | | | Tight deadlines | | | | | | Working conditions | | | | | | Writing - simple | | | | | | Writing - complex | | | | | | | | | | | | | | | | |
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