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Specialist Outbound Mktg-Commission

J o b D e s c r i p t i o n

Job Profile Title:	Specialist Outbound Mktg-Commission
Job Code:	12344
Business_Title	Outbound Marketing Specialist
Profile Title:	12344 Specialist Outbound Mktg-Commission
Grade / Band:	08
FLSA Status:	Non-Exempt
As a key Outbound Marketing and Sales team member, the Outbound Marketing Specialist will leverage an independent and collaborative spirit to drive new business acquisition that curates an exceptional experience for our mid-level gaming guests in Las Vegas. The candidate will encompass diverse responsibilities, from curating offers, experiences and booking unforgettable trips and providing top-tier service that exceeds guest expectations. The Outbound Marketing Specialist will be instrumental in fostering customer loyalty and enhancing our brand's reputation by creating unique, elevated experiences for our valued guests.

Principal Duties & Responsibilities
Plan, develop, and implement comprehensive outbound marketing messages and offers across multiple channels, including email and phone, to drive customer trips into Las Vegas
Coordinate and develop engaging marketing messages and content that resonate with target audiences
Utilize and provide outreach based on database insights from our customer relationship management (CRM) system
Conduct high-volume outbound calls to prospective customers to market/sell our products/services and generate interest
Develop customer relationships to personalize their experience
Develop strong customer relationships to personalize their experience and provide exceptional guest service, ensuring satisfaction and loyalty
Proactively reach out to and qualify new leads to drive repeat bookings
Stay informed about the latest trends and tools in outbound marketing to continuously improve marketing and outbound sales performance.
Proactively ensure the cost-effective use of promotions and strategic customer reinvestment.
Performs other job-related duties as requested

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required
Bachelor's Degree or equivalent experience	Business, Communication, Hospitality or Marketing	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Proven experience in telemarketing, sales, or a related customer service role.	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent verbal communication and interpersonal skills.
Excellent written communication.
Strong persuasive and negotiation abilities.
Exhibit a proactive, positive attitude as a self-starter consistently contributing to team and individual goals.
Ability to work independently and manage time effectively.
Familiarity with CRM software and telemarketing tools.
Goal-oriented with a proven track record of meeting or exceeding targets.
Positive attitude and resilience in handling rejection.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying __pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting __pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing - 5 hours minimum			X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X