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Property Technology Ops Technician

J o b D e s c r i p t i o n

Job Profile Title:	Property Technology Ops Technician
Job Code:	12400
Business_Title	Property Technology Operations Technician
Profile Title:	12400 Property Technology Ops Technician
Grade / Band:	09
FLSA Status:	Non-Exempt
The Property Technology Operations Technician will troubleshoot software and hardware issues, identify and fix network problems related to endpoint devices, and help with on-site maintenance and support for existing systems. This job may include multiple aspects of property technology operations, and is not limited to system hardware and software, desktop support, and IP networking. The Property Technology Ops Technician will support by resolving ServiceNow tickets and updating documentation.

Principal Duties & Responsibilities
Work on hardware/software issues on company supported devices
Provide break fix services for desktop, printer, point of sale, tablet, and mobile devices
Provide in-person customer service to company employees for all technology needs at our property tech bars and walk-up locations
Conduct daily property health checks and department walks to ensure all property lines of business technology needs are met
Support product launches and system go lives to provide company employees education materials and in person training on the use of these new services
Assist company employees with using self-service account solutions
Conduct property surveys and continuous improvement programs to improve company employee satisfaction with our technology offerings
Work on technology projects as necessary
Create/update documentation as necessary
Track work time, update ticket status and resolutions in ServiceNow ticketing system
Assist new hires with new device setups and first-time logins to applications

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Associate's Degree	Computer Science, Data Science, Information Systems, or a related field	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support.	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Effectively communicate in English, both written and oral forms	Required
Experience in an enterprise hospitality environment	Preferred
A+ Certification or MCP or higher	Preferred

Knowledge, Skills and Abilities
KSAs
Demonstrate leadership to raise process awareness and issues to leadership, engage leader and stakeholders in understanding their roles in delivering solutions
Demonstrate problem solving, prioritization and analytical skills
Cross-platform experience, and the expertise to identify, and resolve integration issues
Extensive knowledge with enterprise systems and applications
Ability to multi-task and work well in a fast paced, team-oriented environment
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Ability to communicate technical concepts to technical and non‐technical audiences
Demonstrated aptitude for learning new technologies

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying 10 pounds				X		50
Clear speech - simple	X
Clear speech - complex				X
Climbing				X
Distant vision				X
Driving	X
Flexibility - upper body	X
Flexibility - lower body	X
Hearing/Listening				X
Kneeling				X
Lifting 10 pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing				X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors	X
Restricted area				X
Shifts				X
Smoke				X
Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X