JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Attd Counter TD-Union

J o b D e s c r i p t i o n

Job Profile Title:	Attd Counter TD-Union
Job Code:	12408
Profile Title:	12408 Attd Counter TD-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
As a Counter Attendant, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry far and beyond their stay with us.

Principal Duties & Responsibilities
Knowledgeable of selling techniques and service delivery for both alcoholic and non-alcoholic beverages and items on the menu.
Take and place orders, serve, and garnish food and drinks efficiently and accurately in the work area as applicable.
Collect money, while following all proper cash handling and comp procedures.
Maintain cleanliness, sanitation, and the appearance of the front and back of house area, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests.
Pack and complete order as per guests’ preference with necessary condiments.
Perform opening and closing duties based on shift assignment.
Unload warehouse orders and stock the orders in designated storage maintaining organization, stock and replenish supplies and machines as needed.
Resolve guest complaints within the scope of authority; otherwise, refer the matter to management, and notify the supervisor and/or security of all unusual events, circumstances, missing items, or alleged theft.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Experience as a food handler in a similar environment	Preferred
5+ Years of Prior Relevant Experience	Experience in a high-volume food and beverage environment	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays Required	Required
Eperience working in a similar resort setting Preferred	Preferred
Formal education with a degree in a related field or equivalent work experience Preferred	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies, and equipment.
Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators, coolers, slicers, and beverage machines
Knowledge of health, safety, and sanitation regulations.
Basic computer skills and experience with varied Point of Sale (POS) systems.
Excellent customer service, and interpersonal skills to deal effectively with all business contacts.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		25
Clear speech - simple				X
Clear speech - complex
Climbing
Crawling
Crouching				X
Distant vision				X
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors				X
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high				X
Office conditions
Outdoors
Restricted area
Shifts
Smoke				X
__% Travel
Vibration				X
Wet/Humid				X
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical
Comprehension				X
Crisis incidents
Customer service				X
Decision making				X
Fatigue
High pressure				X
Judgment				X
Long hours				X
Math skills - advance
Math skills - basic				X
Memorization
Organization				X
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards				X
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex