Supv Digital Maintenance

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Supv Digital Maintenance

Job Code:

12420

Profile Title:

12420 Supv Digital Maintenance

Grade / Band:

09

FLSA Status:

Exempt

The Digital Maintenance Supervisor is the primary operational leader for a team of Digital Maintenance Technicians within the live streaming studio, overseeing all technical support within the studio.  This team is responsible for the installation and overall maintenance for all technical equipment within the studio.  In addition to hiring, onboarding, scheduling, and providing additional coaching to Digital Technicians, this position will ensure service and operational procedures are adhered to, providing recommendations and feedback to the Studio Manager as needed.  All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Responsible for initial screening, hiring, onboarding, and on-going training and coaching of Digital Maintenance Technicians.  Oversees scheduling, coaching, recognition, and discipline of employees.

Creates new procedures based on business and operational needs, communicates updates and changes to procedures to the team.  Through regular coaching and recognition, guides team towards customer service and operational goals.

Monitors all production related services and hardware, assigns work as-needed for proactive updates, immediate action on outages and/or disruptions, and routine maintenance.

Provide technical support for all equipment used for the live streaming studio, including video streaming, data collection, and network communication systems.

Responsible for installation and continued maintenance of video streaming equipment, such as video cameras, a/v cards, and associated cable management, to ensure live streaming product meets department and regulatory standards.

Monitor live streaming service and related information systems to identify issues for immediate resolution; provides updates to Studio management on work performed, potential future issues for preventative maintenance, etc.

Monitor content delivery network (CDN) server connections to diagnose and solve issues, perform routine preventative maintenance tasks to reduce downtime.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

2+ Years of Prior Relevant Experience

Audio/Visual, Network communication installation, maintenance.

Required

1+ Years of Prior Relevant Experience

Supervisory experience in an Audio/Visual, Network communication/installation/maintenance setting.

Required

1+ Years of Prior Relevant Experience

Previous work in a live streaming studio/environment.

Preferred

Gaming license/registration as required by jurisdiction(s).

Required

Certification and/or proof of professional education in Computer Sciences or related field.

Preferred

Able to effectively communicate in English, in both written and verbal forms.

Ability to multi-task and work independently in a face paced, team-oriented environment.

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.

Effective listening abilities with strong judgment skills.

Ability to understand and to use IT technical terminology.

Excellent customer service skills and interpersonal skills to effectively communicate with customers in a video streaming environment.

Ability to understand and to use the IT industry regulatory enactments, standards and technical documentation requirements.

Ability to understand and to use the IT industry regulatory enactments, standards and technical documentation requirements

Experience with Microsoft Office 365 suite of software (Outlook, Excel, etc.)

Climbing

X

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Smoke

X

__% Travel

X

Vibration

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X