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Specialist Crowd Control

J o b D e s c r i p t i o n

Job Profile Title:	Specialist Crowd Control
Job Code:	12438
Profile Title:	12438 Specialist Crowd Control
Grade / Band:	05
FLSA Status:	Non-Exempt
Crowd Control Specialist will act as a visual deterrent, intervene, and respond to all levels of security and potential emergency needs including acts or threats of violence, emergencies, and life safety threats within our nightlife venues. This position will also monitor and control ingress and egress to our nightlife venues.

Principal Duties & Responsibilities
Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property; Provide and create a customer experience that exceeds expectations and builds loyalty
Provide security and safety for guests, employees and venue; escort guests or employees out of the venue as needed
Control the flow of guests coming into the restaurant, bar and lounge
Observe, report and take action on all suspicious or unusual situations and undesirables in the entertainment and nightlife venues
Abide by all state and federal law while enforcing hotel and venue policy; Complies with all state regulatory requirements
Respond to emergencies, i.e., fire alarms, medical aid, criminal, etc. to give necessary assistance
Observe and interact with customers engaged in disorderly, suspicious and/or tumultuous behavior

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Minimum two (2) years of experience as a Security Officer/Guard in similar, high-volume bar or nightclub establishment	Required

Additional Requirements
Details	Required/ Preferred
Effectively communicate in English, both oral and written forms	Required
At least 18 years old	Required
Previous experience in a similar resort environment	Preferred
Bilingual, with English as primary or secondary language	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent customer service skills
Ability to work as a part of a team in a high-stress and high-volume environment
Ability to adhere to and execute established department policies and procedures
Possess strong judgement skills
Ability to work under pressure while being able to pay attention to details

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying __pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing		X
Crawling		X
Crouching		X
Distant vision				X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening			X
Kneeling			X
Lifting __pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting			X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals		X
Hazardous conditions - high structures		X
Hazardous conditions - high voltage		X
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high				X
Office conditions		X
Outdoors			X
Restricted area		X
Shifts				X
Smoke		X
__% Travel	X
Vibration		X
Wet/Humid		X
Live Stream/ Video Recording		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents					X
Customer service					X
Decision making					X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance			X
Math skills - basic		X
Memorization			X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards		X
Tight deadlines		X
Working conditions				X
Writing - simple				X
Writing - complex				X