Sr Mgr Restaurant Ops

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Job Profile Title:

Sr Mgr Restaurant Ops

Job Code:

12450

Business_Title

Senior Restaurant Operations Manager

Profile Title:

12450 Sr Mgr Restaurant Ops

Grade / Band:

L2

FLSA Status:

Exempt

The Senior Restaurant Operations Manager is responsible for managing all aspects of the restaurant and culinary operations. This position provides strategic direction and leadership for both front-of-house and back-of-house teams, ensuring alignment with the MGM brand. The Senior Manager focuses on achieving operational and financial goals; driving covers and optimizing reservation channels; overseeing recipe standards, inventory control, and supply management, and delivering high customer satisfaction and an exceptional guest experience.

Oversees and leads daily front-of-house (FOH) and back-of-house (BOH) operations, including budgets, productivity, scheduling, inventory control, guest service standards, and the development and execution of menu and marketing strategies to drive both short-term and long-term profitability.

Leads FOH and BOH teams with a focus on mentorship, training, and succession planning while upholding the company’s diversity commitment.

Owns restaurant’s execution of F&B and/or company-wide initiatives and programs and represents the restaurant in divisional, property or corporate meetings.

Promotes a collaborative culture focused on service excellence and quality, facilitating seamless coordination between the kitchen and dining room.

Executes and enforces company policies, procedures, and training programs consistently, ensuring adherence to employment laws, collective bargaining agreements, and company standards.

Interacts with guests to gauge their satisfaction and manages feedback channels, addressing concerns promptly and effectively.

Maintains compliance with health, safety, and sanitation regulations across all operations.

Oversees recipe consistency, menu specifications, and delivery standards in collaboration with the culinary team.

Drives innovation in menu offerings to align with brand identity and guest preferences.

Maintains in-depth knowledge of all food and beverage products, menu items, and equipment necessary to perform duties effectively.

Oversees execution of banquet and special event orders, guaranteeing timely and accurate delivery.

Oversees staff performance, scheduling, and training; managing cost controls and health standards; and executing initiatives as implemented by property F&B leadership.

Maintains high team morale through coaching and development, performance reviews, and recognition.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Required

2+ Years of Prior Relevant Experience

Prior relevant experience

Required

Previous experience managing employees under a collective bargaining agreement.

Preferred

Previous experience working in a banquet kitchen or high-volume restaurant or high-volume restaurant or previous experience in a luxury or fine-dining restaurant.

Preferred

Bilingual, English as the primary or secondary language.

Preferred

Complete knowledge of health and safety regulations.

Knowledge of all products, menu items and equipment used to perform these duties.

Working knowledge of Point of Sale (POS)systems and operations.

Ability to execute on guidelines for proper staffing to maximize efficiency and minimize labor costs.

Strong overall knowledge of beverage preparation and presentation.

Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.

Excellent customer service skills.

Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail

Strong active listening skills with the ability to make sound judgment calls.

Thrive in a fast-paced environment, maintaining composure and stamina while effectively engaging with guests, employees, and stakeholders while working under pressure and tight deadlines.

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X