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Attd Luggage-Union

J o b D e s c r i p t i o n

Job Profile Title:	Attd Luggage-Union
Job Code:	12454
Profile Title:	12454 Attd Luggage-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
Provide a supreme level of guest service, while proactively assessing each guest needs and adhering to all company and department policies and procedures. The job functions are (but not limited to) luggage needs, and guest service.

Principal Duties & Responsibilities
Provides exceptional, courteous, friendly service to guests and CoStars that differentiates us from the competition.
Maintains ongoing efficiency and speed by utilizing proper luggage storage areas, as instructed.
Communicate all issues concerning guest luggage to Bell manager on duty.
Contact appropriate supervisor on guest related complaints.
Full knowledge and understanding of company and department rules and regulations, policies and procedures.
Promotes positive guest and employee relations through prompt, courteous and efficient service.
Interact and communicate with employees and exemplify the best possible service in a courteous and hospitable manner.
Ensures all luggage is ticketed properly and use of FRAGILE tags are used for appropriate loads.
Ensures efficient use of all storage areas by following departmental policy; use of bungees, stacking loads.
Ensures operation of the luggage lift is completed following all departmental and company designated safety guidelines.
Maintains all luggage and newspaper storage areas are clean, stocked and organized to promote smooth operation.
Works with the Stewarding department to ensure all glassware is removed from the lobby and surrounding areas and taken to the appropriate locations.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Customer service experience in a position where the primary job duty is direct customer contact.	Required

Additional Requirements
Details	Required/ Preferred
Previous experience in a Bell Desk position	Preferred

Knowledge, Skills and Abilities
KSAs
The ability to lead and work effectively with employees, guests, and management.
Skilled in establishing maintaining effective working relationships.
Excellent Communication skills.
Working knowledge in all aspects of Bellstand Department.
Ability to read, write, and communicate verbally in English.
Ability to perform basic math.
Ability to present self in a professional, pleasant, confident and well-groomed manner.
Basic computer skills with Microsoft Office and Outlook.
Knowledge of pertinent laws and regulations impacting Bellstand Department including Guest Safety and OSHA.
Ability to maintain confidentiality of sensitive information.
Ability to work flexible hours.
The ability to lift baggage and push carts up to 100 pounds; ability to stand for extended periods of time.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing			X
Crawling			X
Crouching			X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting			X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Vibration				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex				X