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Endpoint Engineer

J o b D e s c r i p t i o n

Job Profile Title:	Endpoint Engineer
Job Code:	12466
Business_Title	Endpoint Engineer
Profile Title:	12466 Endpoint Engineer
Grade / Band:	IC3
FLSA Status:	Exempt
The Endpoint Engineer focuses on supporting the automation, deployment, and efficiency of digital workspace software and operating systems across the enterprise. This role contributes to the maintenance of the endpoint environment and collaborates with teams across IT to ensure alignment with business requirements.

Principal Duties & Responsibilities
Administer and manage endpoint configuration tools such as MECM, Microsoft Intune, Beyondtrust, ABM, JAMF, PatchMyPC, MDT, Stratodesk to ensure healthy agent functionality and efficient software deployments.
Support virtual desktop initiatives by aiding in application packaging, publishing, and endpoint consumption processes.
Maintain and contribute to support knowledge base for endpoint tools at a quality for endpoint team and property tech team consumption.
Assist in maintaining corporate OS images and help develop automation scripts and application deployment solutions.
Provide tier 2 support for the endpoint environment, troubleshooting issues in collaboration with IT security, application support and property operations teams.
Participate in software metering activities, analyze usage data, and assist in the software standardization, upgrade, and lifecycle management strategies.
Work collaboratively with the project management, architecture, applications support, and development teams on ongoing projects.
Stay informed on advancements in endpoint computing devices and consult with the upper-level engineering staff on best practices.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree or equivalent experience	Computer Science and/or Information Technology	Required

Work Experience
Experience	Experience Details	Required/ Preferred
3+ Years of Prior Relevant Experience	IT experience	Required
2+ Years of Prior Relevant Experience	Endpoint tools management and administration	Preferred

Additional Requirements
Details	Required/ Preferred
Experience within a large enterprise environment.	Required
Basic proficiency in command line scripting or programming.	Required
Certificates related to endpoint management.	Preferred
Knowledge of implementing and managing virtual environments.	Preferred

Knowledge, Skills and Abilities
KSAs
Strong troubleshooting, analytical, and problem-solving skills.
An understanding of scripting languages (e.g., PowerShell, Python, Shell).
Extensive knowledge of various operating systems including iOS, MacOS, Android, and Windows.
Familiar with diagnostic, monitoring, and change management tools.
Experience with tools such as Microsoft MECM, Intune, and virtualization technologies.
Awareness of disaster recovery principles and execution.
An understanding of network infrastructure, storage, and backup technologies.
Basic knowledge of core services such as Active Directory, LDAP, and DNS.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying __pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving			X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting __pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling		X
Reaching		X
Sitting				X
Standing - 5 hours minimum		X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt	X
Exposure to fumes / odors	X
Extreme cold	X
Extreme heat	X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate		X
Noise levels - high	X
Office conditions				X
Outdoors	X
Restricted area		X
Shifts				X
Smoke	X
__% Travel		X
Wet/Humid	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical		X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance		X
Math skills - basic		X
Organization				X
Reading - simple				X
Reading - complex		X
Repetition			X
Tight deadlines				X
Writing - simple				X
Writing - complex		X