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Mgr Endpoint Svcs

J o b D e s c r i p t i o n

Job Profile Title:	Mgr Endpoint Svcs
Job Code:	12484
Business_Title	Endpoint Services Manager
Profile Title:	12484 Mgr Endpoint Svcs
Grade / Band:	L1
FLSA Status:	Exempt
The Manager of Endpoint Services will play a pivotal role in operationalizing the endpoint management strategies outlined by the Director of Digital Workspace Services. This leadership position will focus on implementing and maintaining the organization's endpoint infrastructure, ensuring high performance, security, and user satisfaction. The ideal candidate will have a strong background in managing teams that support operating system builds, application packaging, patching, and endpoint management tools.

Principal Duties & Responsibilities
Manage the Endpoint Services team in focus of the build and maintenance of endpoint operating systems, application packaging, and patching to ensure system integrity and security.
Collaborate with the Director to implement endpoint management solutions to ensure a secure, standardized and supportable end user experience.
Manage the operational aspects of mobile management, aligning with corporate security policies and accommodating a diverse mobile workforce.
Oversee endpoint support functions, ensuring high-quality service delivery and swift resolution of issues impacting user productivity.
Manage the lifecycle of endpoint hardware and software, assessing and integrating new technologies as needed.
Ensure a standardized approach with VDI strategies and manage thin client applications to ensure continuity and a superior user experience.
Establish KPIs and SLAs for endpoint services, monitoring performance and making data-driven decisions for service improvement.
Stay abreast of emerging technologies and trends in endpoint solutions and propose innovative approaches for continual service enhancement.
Mentor and develop team members, promoting a culture of excellence, innovation, and continuous learning.
Manage the endpoint services on-call cadance and participate in escallations as needed.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree or equivalent experience	Computer Science, Information Systems, or Software Engineering	Required
Master's Degree or equivalent experience	Engineering Management or Business Administration	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Leading endpoint services or similar IT functions	Required
4+ Years of Prior Relevant Experience	Leading endpoint services or similar IT functions	Preferred

Additional Requirements
Details	Required/ Preferred
Proven track record in the successful deployment and management of endpoint management tools like Intune and Jamf.	Required
Prior experience in an IT lead or managment role, with a focus on team leadership and service delivery.	Required

Knowledge, Skills and Abilities
KSAs
In-depth knowledge of endpoint operating system builds, maintenance, and management techniques.
Expertise in enterprise-level application packaging and patch management.
Proficient in utilizing endpoint management solutions such as Intune and Jamf.
Strong understanding of VDI environments, mobile device management, and their implementation.
Leadership capabilities with understanding of team development and performance management.
Strategic and analytical thinking to align endpoint services with business goals.
Exceptional communication and interpersonal skills, capable of engaging with technical and non-technical stakeholders.
Demonstrated project management expertise, delivering complex initiatives within expected timelines and budgets.
Commitment to staying current with technology advancements and their application to improve business processes.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying __pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting __pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing - 5 hours minimum			X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X