Network Services & Communications Assoc Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Network Services & Communications Assoc Specialist

Job Code:

12489

Business_Title

Associate Network Services & Communications Specialist

Profile Title:

12489 Network Services & Communications Assoc Specialist

Grade / Band:

IC2

FLSA Status:

Exempt

The Associate Network Services and Communications Specialist will support network reporting, vendor SLA management, environment capacity monitoring, and environment health assessments. The candidate will help support communications to IT and business stakeholders when issues occur. The Associate Specialist directly reports to the Sr. Manager of Network Partners and Tools to ensure the effective operation of service partnerships, performance reporting, and network monitoring capabilities.

Assist in creating and publishing service reports that demonstrate the health of the network and network services.

Monitor network performance end-to-end and share insights to support architects and engineers for operations and continuous improvement efforts. Ensure that all network and environment reporting is accurate, timely, and actionable.

Monitor vendor performance against Service Level Agreements (SLAs) and report on compliance.

Maintain regular meeting cadences with vendors to assess performance and address any issues. Help create data-driven recommendations to improve vendor relationships, service performance, and governance.

Monitor environment capacity and health using network tools and observability solutions. Proactively identify capacity constraints and potential issues to maintain optimal network functionality.

Provide insights and data to support capacity planning and network optimization efforts.

Assist in drafting communications to IT and business stakeholders when network issues occur.

Support incident response efforts to ensure timely resolution of network issues.

Collaborate with the team to maximize the impact of network tools and observability reports for problem resolution.

Participate in continuous improvement initiatives to enhance network reporting, vendor performance, and environment health monitoring. Help create process documents to optimize the network team's Build and Run capabilities.

Assist the team in developing and implementing improvements to network efficiency, reliability, scalability, and cost.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Preferred

1+ Years of Prior Relevant Experience

in enterprise technology, reporting, or a related field.

Required

6+ Months of Prior Relevant Experience

in enterprise network engineering (wired preferred)

Preferred

Strong analytical and problem-solving skills.

Required

Proficiency with network monitoring tools and observability solutions.

Required

Excellent communication and interpersonal skills.

Required

Ability to work collaboratively in a team environment.

Required

Knowledge of scripting and automation tools.

Required

Ability to approach technical problems from the mindset of "how might we" to constantly find innovative ways to support firm innovation.

Ability to see automation potential in technical or operational problems to drive down team toil and increase service performance.

In-depth knowledge of enterprise network technologies as well as monitoring and observability tools.

Experience with enterprise communications to support stakeholder awareness during changes, incidents, or major upgrades.

Ability to design process flows that include third-party partners.

Balancing

X

Bending

X

Carrying __pounds

X

40

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

40

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Typing __w.p.m.

X

35

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X