Tools & Automation Network Tech

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Tools & Automation Network Tech

Job Code:

12491

Business_Title

Network Tech Tools & Automation

Profile Title:

12491 Tools & Automation Network Tech

Grade / Band:

IC3

FLSA Status:

Exempt

The Network Technical Tools and Automation will drive the use of network tools and full-stack observability with an emphasis on network and environment reporting, including vendor performance. The candidate will report to the Sr. Manager of Network Partnerships & Automation and will play a crucial part in ensuring the effective operation of key network tools, monitoring network health and performance, and leading automation initiatives. The incumbent will help drive continuous improvement through governance with partners and Network peers through regular meeting cadences, focusing on security, scalability, availability, supportability, and cost.

Drive the utilization of network tools and full-stack observability solutions to monitor network and environment performance.

Develop and implement strategies to enhance network observability and reporting capabilities. Ensure that all network and environment reporting is accurate, timely, and actionable.

Monitor network performance end-to-end and share insights to support architects and engineers for operations and continuous improvement efforts. Create and publish service reports that demonstrate the health of the network and network services.

Develop observability capabilities that accelerate the focus of partners, infrastructure, and application teams when issues arise.

Optimize vendor relationships and governance to validate performance and drive continuous improvement.

Maintain regular meeting cadences to assess vendor performance and explore alternate vendors when beneficial to the organization. Ensure key terms and vendor solutions operate effectively for a large hybrid enterprise network.

Focus on incident response capabilities to increase vendor ownership of issues, reduce escalations to the larger Network team, and improve the digital experience for all customers.

Operate as a Subject Matter Expert (SME) in problem resolution sessions and use network tools and observability reports to identify and help correct root cause issues. Drive continuous improvement initiatives based on incident and problem management learnings.

Develop and implement scripting and automation solutions to streamline network operations that maximize existing tools like Catalyst Center, AKIPs, Partner OSS tools, and fullstack Observability tools such as Grafana.

Collaborate with the larger team to create scripts that improve network efficiency, reliability, and scalability. Continuously evaluate and optimize automation tools to enhance network performance and management.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Required

3+ Years of Prior Relevant Experience

In enterprise network, or related technology

Required

3+ Years of Prior Relevant Experience

Wired Networking

Preferred

Experience helping Network functions accelerate through the use of automation, observability and scripting.

Preferred

Third-party service management including the development and refinement of key terms to improve service performance.

Preferred

Experience with enterprise network tools and creating reports to highlight improvement opportunities for services that help drive progress with partners and peers.

Preferred

Experience engaging with partners and an understanding of the importance that governance plays in partnership health.

Preferred

Ability to manage complex incidents and problems successfully with partners involved.

Preferred

Ability to define, manage and report on leading indicators for network service health.

Preferred

Experience tracking service performance and SLAs.

Preferred

Ability to approach technical problems from the mindset of "how might we" to constantly find innovative ways to support firm innovation.

Ability to see automation potential in technical or operational problems to drive down team toil and increase service performance.

In-depth knowledge of enterprise network technologies as well as monitoring and observability tools.

Experience creating service reporting that makes the intended business value attainment clear.

Experience with vendor management and cross-functional matrix leadership.

Proficiency in the design, implementation and operational use of monitoring systems to create proactive network service insights.

Experience with network automation tools and scripting.

Cisco, Palo Alto, Security, CompTIA and other related certifications a plus (recently expired considered).

Ability to work collaboratively across functions.

Balancing

X

Bending

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Carrying __pounds

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40

Clear speech - simple

X

Clear speech - complex

X

Climbing

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Distant vision

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Driving

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Flexibility - upper body

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Flexibility - lower body

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Hearing/Listening

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Kneeling

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Lifting __pounds

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40

Near vision

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Normal vision

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Pushing/Pulling

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Reaching

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Sitting

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Standing - 5 hours minimum

X

Typing __w.p.m.

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35

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

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Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

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Extreme cold

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Extreme heat

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Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

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Hazardous conditions - high voltage

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Indoors

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Noise levels - low to moderate

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Noise levels - high

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Office conditions

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Outdoors

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Restricted area

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Shifts

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Smoke

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__% Travel

X

Wet/Humid

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Analytical

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Clerical

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Comprehension

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Crisis incidents

X

Customer service

X

Decision making

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High pressure

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Judgment

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Long hours

X

Math skills - advance

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Math skills - basic

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Organization

X

Reading - simple

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Reading - complex

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Repetition

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Tight deadlines

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Writing - simple

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Writing - complex

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