Usher

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Job Profile Title:

Usher

Job Code:

12550

Profile Title:

12550 Usher

Grade / Band:

02

FLSA Status:

Non-Exempt

As an Usher, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Review tickets to ensure correct event information

Greet guests with eye contact, a smile and a friendly, welcoming greeting

Advise supervisor and/or management of all unusual customer concerns

Maintain awareness of crowd situations

Maintain a working relationship with all departments, staff and vendors associated with the venue

Provide any post event feedback to supervisor and/or management upon request

Recognize, resolve, and/or report issues and safety concerns that could contribute to guest, staff, and/or vendor experience

Retain event information provided during pre and post event briefing(s) as well as information provided regarding the property’s restaurants, services, shows and events

Performs other job-related duties as requested

Proof of eligibility to work in the United States

6+ Months of Prior Relevant Experience

customer service experience

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Maintain a friendly, polite demeanor, effective listening abilities with strong judgment skills

Able to observe and remember details and to follow directions effectively

Able to effectively communicate in English, in both written and verbal forms

Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality

Ability to work under pressure

Ability to multi-task and work well in a fast paced, team-oriented environment

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

Bending

Carrying __pounds

X

25

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

X

25

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex