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Asst Boat Captain

J o b D e s c r i p t i o n

Job Profile Title:	Asst Boat Captain
Job Code:	12586
Business_Title	Asst Boat Captain - Luxury Experience
Profile Title:	12586 Asst Boat Captain
Grade / Band:	09
FLSA Status:	Exempt
The Captain Assistant of our exclusive Luxury Boat Experience will serve as both the face of the attraction and responsible for its flawless operation. This high-visibility role requires a sophisticated blend of guest engagement, operational oversight, and real-time decision-making. The candidate will be charged with upholding the standards of a world-class hospitality brand while driving innovation, safety, and unforgettable guest experiences on the water.

Principal Duties & Responsibilities
Lead daily operations of the Boat Experience, ensuring all rides run efficiently, safely, and in line with luxury service standards.
Make real-time decisions regarding weather, safety conditions, guest needs, and operational logistics to ensure seamless performance and risk mitigation.
Coordinate with Engineering, Safety, and Guest Services to maintain vessel readiness, manage incident response, and ensure compliance with all internal protocols and local maritime regulations.
Serve as the on-board host and narrator, delivering compelling, immersive storytelling that reflects the unique theme and tone of the property.
Monitor guest satisfaction and respond immediately to high-profile or VIP guest needs, customizing service delivery for elevated experiences.
Own reporting and analysis of ride metrics including guest feedback, safety logs, and team performance indicators; present insights to senior management.
Actively collaborate with leadership across departments to align boat experiences with the overall luxury brand strategy and special event planning.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma or GED		Required
Bachelor's Degree	Hospitality or Marine Operations	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	in guest-facing roles, preferably within luxury hospitality, themed entertainment, or maritime services.	Required
1+ Years of Prior Relevant Experience	Prior experience operating vessels or working in a marine environment	Preferred
1+ Years of Prior Relevant Experience	working with VIP or high-net-worth individuals Preferred	Preferred

Additional Requirements
Details	Required/ Preferred
Valid Vessel operation License ( e.g., OUPV Captain’s License or higher)	Required

Knowledge, Skills and Abilities
KSAs
Current CPR, AED, and First Aid certifications, or ability to complete training upon hire.
Must be available to work flexible schedules, including evenings, weekends, and holidays.
Comfortable working outdoors in various weather conditions.
Strong interpersonal and communication skills, with a guest-first mindset.
Proven leadership experience in a guest-facing, service-oriented environment (hospitality, attractions, luxury travel, or similar).
Strong decision-making skills in fast-paced, high-visibility environments.
Exceptional communication and team development abilities.
Comfortable managing complex logistics, schedules, and interdepartmental coordination.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		50
Clear speech - simple				X
Clear speech - complex				X
Climbing				X
Crawling				X
Crouching				X
Distant vision				X
Driving - auto/van				X
Driving - limousine				X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		50
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X