Sr Mgr Casino Ops

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Job Profile Title:

Sr Mgr Casino Ops

Job Code:

12588

Business_Title

Sr Mgr Casino Operations

Profile Title:

12588 Sr Mgr Casino Ops

Grade / Band:

L2

FLSA Status:

Exempt

The Senior Manager of Casino Operations will oversee Slot and Table Games operations during assigned shifts, ensuring alignment with company strategies and regulatory requirements. This role is responsible for daily operational decisions, including game protection, labor allocation, equipment integrity, reporting and delivery of guest service. This role drives employee engagement through effective communication, coaching, and leadership development while maintaining compliance standards and regulations. The position also ensures issues are addressed promptly, departmental goals are met, and a guest-focused culture is upheld in line with MGM Resorts International's service standards.

Oversee daily Slot and Table Games operations during assigned shifts, including opening/closing duties, game protection, game mix, bet spreads, and labor allocations to optimize performance.

Adhere to internal policies and Gaming Control Board regulations, taking immediate action to report any instances of suspected tampering, cheating, or unusual activity to the relevant internal and regulatory authorities.

Oversee recruitment, selection, training and ongoing performance management of team members, including coaching, documentation and discipline to maintain a skilled and efficient workforce.

Develop and mentor assistant managers and team members, fostering professional growth and aligning individual performance with departmental objectives.

Resolve employee and guest concerns quickly and diplomatically, ensuring a safe and welcoming environment.

Ensure the proper maintenance and integrity of all gaming equipment. Collaborate with the Gaming Center of Excellence (COE) to provide operational feedback on new games and strategies.

Foster a high-performance culture through clear communication, regular recognition, and a supportive, engaging work environment.

Cultivate a collaborative work environment by implementing employee engagement strategies, addressing concerns promptly, and recognizing team members’ contributions.

Analyze operational metrics and performance data to inform strategic decisions, drive improvement, and identify growth opportunities.

Oversee assigned projects with attention to detail and timeliness, effectively delegating tasks and responsibilities as needed.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

2+ Years of Prior Relevant Experience

Slot or Table Games operations management experience or equivalent management experience.

Required

3+ Years of Prior Relevant Experience

Direct exposure in a casino operations environment to areas such as Slots or Table Games.

Preferred

Gaming license/registration as required by jurisdiction(s).

Required

Ability to work varied hours, including weekends and holidays.

Required

Previous experience managing Slot or Table Games operations in a similar resort setting.

Preferred

Proven leadership and mentoring skills with a focus on team engagement, effective management, and a positive work environment aligned with MGMRI standards.

Sound judgment and strong problem-solving and decision-making abilities.

Working knowledge of Slot or Table Games operations, including procedures, rules, and gaming regulations.

Strong English communication skills, with the ability to engage across all levels of the organization and resolve employee and guest concerns diplomatically.

Familiarity with IGT Advantage Applications (e.g., Patron Management, Table Manager, and Machine Accounting). 

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X