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Coord Butler TD-Union

J o b D e s c r i p t i o n

Job Profile Title:	Coord Butler TD-Union
Job Code:	12594
Business_Title	Butler Coordinator-Union
Profile Title:	12594 Coord Butler TD-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
It is the primary responsibility of the Butler Coordinator to answer all incoming calls for the purpose of taking food and beverage orders, and to assist the Butler Manager administratively.

Principal Duties & Responsibilities
Answer incoming calls for the purpose of taking food and beverage orders and answer questions for guests using appropriate and approved verbiage; input all orders into P.O.S. system
Ensure suppliers are available in-service area
Maintain knowledge of entire menu, proper food presentation, and wine selection for upselling of all items, including all F&B outlets
Advise guest of time for delivery and assist guests if they need expedited service due to an emergency
Maintain excellent working relationships with other food service employees, such as food servers, runners, bus persons, and help to set up orders, etc.
Follow strict departmental Standard Operating Procedures, while projecting a warm, friendly, and caring attitude
Maintain all sanitation and safety standards; keep track of Butler and appointed Assistant Butler location to help guests receive efficient service

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Answer incoming calls for the purpose of taking food and beverage orders and answer questions for guests using appropriate and approved verbiage; input all orders into P.O.S. system Ensure suppliers are available in-service area Maintain knowledge of entire menu, proper food presentation, and wine selection for upselling of all items, including all F&B outlets Advise guest of time for delivery and assist guests if they need expedited service due to an emergency Maintain excellent working relationships with other food service employees, such as food servers, runners, bus persons, and help to set up orders, etc. Follow strict departmental Standard Operating Procedures, while projecting a warm, friendly, and caring attitude Maintain all sanitation and safety standards; keep track of Butler and appointed Assistant Butler location to help guests receive efficient service	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays
Experience in Room Service Operation

Knowledge, Skills and Abilities
KSAs
General knowledge of mathematical skills including addition, subtraction, multiplication and division
Able to effectively communicate in English, in both written and verbal forms
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex	X
Climbing				X
Crawling				X
Crouching				X
Distant vision				X
Driving - auto/van				X
Driving - limousine				X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written	X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors	X
Extreme cold	X
Extreme heat	X
Fast pace				X
Hazardous conditions - Chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Vibration				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents	X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance	X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex	X