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Mgr Entertainment Venues MassMutual Center

J o b D e s c r i p t i o n

Job Profile Title:	Mgr Entertainment Venues MassMutual Center
Job Code:	12608
Business_Title	Mgr Entertainment Venues MassMutual Center
Profile Title:	12608 Mgr Entertainment Venues MassMutual Center
Grade / Band:	L1
FLSA Status:	Exempt
The Event Services Manager (Mgr Entertainment Venues) at the MassMutual Center is responsible for managing all event related services and details for all events hosted in the MassMutual Center arena, convention center, and "The Landing" event plaza.

Principal Duties & Responsibilities
Manage all event related services and front-of-house details for all events hosted in the arena, convention center, and "The Landing" outdoor plaza
Manage all event service clients’ requests and work with appropriate operational department to ensure requests are competed fully and on time
In conjunction with the Production Manager, communicate and oversee the execution of event requirements for events/shows (e.g. review concert riders) with clients and applicable departments
Maintain positive communication and serve as a venue resource for clients, up to and including the event day and work closely with all departments to ensure shows are managed appropriately and that front-of-house tasks and requirements are executed
Conduct Event Meetings, communicating/delegating event specifics to responsible departments and oversee execution of all event contractual obligations and all aspects of events to ensure their smooth operation
Act as primary point of contact for client services including pre-planning event activities and making recommendations to event clients on optimal operating procedures
Develop cost estimates and settlements for clients and promoters and manage billing for clients and ensure final payments are completed as scheduled
Manage the scheduling and monitor attendance of all ushers for events in the arena, convention center, and "The Landing" outdoor plaza
Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, accountability, and employee satisfaction
Maintain a high level of communication between event clients, all necessary departments, and vendors to ensure a smooth flow from initial production meeting to final load out for all clients
Collaborate with clients to identify and establish event needs and equipment requirements, including sub rentals, quality control, delivery, pick-up, inventory control, repairs, and maintenance
Manage front-of-house daily set-up, labor and Event Resume sheets accurately and in a timely manner for assigned functions

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree	Sports/Entertainment Management, Hospitality and Tourism, Theater Arts or related field	Required

Work Experience
Experience	Experience Details	Required/ Preferred
3+ Years of Prior Relevant Experience	Event management and/or arena operations	Preferred

Additional Requirements
Details	Required/ Preferred
Effectively communicate in English, both written and oral forms	Required
Experience in audio/visual, events, and production	Preferred

Knowledge, Skills and Abilities
KSAs
Must have the ability to pay attention to detail and have strong interpersonal skills to handle clients, employees, and interdepartmental relationships
Must be able to stand or sit for prolonged periods of time, have the ability to bend from the waist, reach over head, twist, kneel, stoop, and lift up to 50 lbs. without restriction
Must have the ability to maintain physical stamina and proper mental attitude while working under pressure
Must be able to work in a fast-paced environment and be exposed to environmental factors such as frequent hot and cold temperatures, smoke, dust, and other potentially harmful materials

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X