Specialist Marker Operations

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Specialist Marker Operations

Job Code:

12667

Business_Title

Marker Operations Specialist

Profile Title:

12667 Specialist Marker Operations

Grade / Band:

08

FLSA Status:

Non-Exempt

It is the primary responsibility of the Marker Operations Specialist to investigate and analyze data on patrons related to marker limit privileges and process marker limit requests and applications for all Las Vegas properties. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Maintain a working knowledge of relevant marker limit issues and regulations, (Title -31 and Know Your Customer “KYC”.).

Conduct public record and financial research on marker limit and cash patrons’ source of funds, financial stability, and background history and provide analyses to department management. Provide Know Your Customer (“KYC”) reports and analyses to department management to assist in their KYC reviews and reports.

Utilize third party reports, SIS records, IRS tax forms, etc. to conduct CDD reviews and provide analyses to department management.

Communicate and collaborate with patrons, other gaming establishments, MGMRI’s Cages, Collections, Property Casino Marketing Departments, Rewards Operations, and Compliance Teams in processing Marker Limit Requests.

Establish, process, update, and maintain patrons’ marker limit related correspondences, arrivals, applications, Central Credit gaming reports, banking reports, and consumer credit reports in pertinent casino system.

Obtain, verify, and process banking information from various resources and banking institutions. Verify cashier's checks, official checks, and bank drafts.

Audit markers limit related transactions, send and obtain approval confirmations required by NGCB regulations.

Maintain awareness of indicators of suspicious or fraudulent activities to prevent and identify potential suspicious and fraudulent actions.

Maintain accurate and complete records of all Marker Operations activities. Understand and protect confidentiality of customer and company information.

Answer multiple phone lines while maintaining the highest level of customer service.

Compose professional email correspondence to internal & external guests.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

1+ Years of Prior Relevant Experience

in a casino/resort, banking, or high-volume office operations environment.

Required

Bilingual, English as the primary or secondary language.

Preferred

Previous experience working with similar casino systems/applications, e.g., Patron Management and CTA, etc.

Preferred

Previous experience working in a similar resort setting.

Preferred

The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and acting to quickly resolve them, and caring about and valuing guests.

The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.

The ability to understand key pieces of spoken information, separating relevant from irrelevant information, and following verbal instructions and explanations. This includes listening attentively to spoken information to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy.

The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its reoccurrence.

The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.

The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.

The ability to process multiple types of information and/or perform multiple tasks simultaneously.

The ability and willingness to present oneself with proper grooming, hygiene, and dress.  This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.

The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.

The ability to speak and understand spoken English when giving and receiving instructions, and talking with management, coworkers, and guests.  This includes using correct grammar when speaking and not using slang terms.

The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X