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Dir Loyalty Engineering

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Job Profile Title:	Dir Loyalty Engineering
Job Code:	12669
Business_Title	Dir Loyalty Engineering
Profile Title:	12669 Dir Loyalty Engineering
Grade / Band:	L3
FLSA Status:	Exempt
The Director of Loyalty Engineering will serve as both a hands-on technical leader and a strategic manager for the Loyalty Engineering teams. This role is responsible for delivering the MGM Rewards roadmap, our premier loyalty program. The Director will shape and enforce cohesive architecture standards across services, front-end, and security, while continuously strengthening development, QA, and release pipelines. As a champion of engineering excellence, this leader will guide the team in delivering secure, scalable, and high-quality software products that align with both business goals and technical objectives.

Principal Duties & Responsibilities
Recruit, mentor, and develop a high-performing team of Loyalty software engineers through effective hiring, onboarding, coaching, and performance management.
Drive engineering planning by estimating tasks, contributing to roadmap development, and participating in sprint planning to ensure timely and efficient delivery.
Research emerging technologies and design patterns, providing strategic recommendations and making informed decisions on tools, frameworks, and architectures within the team’s domain.
Conduct peer code reviews to uphold coding standards, ensure code quality, and support knowledge sharing across the team.
Design, develop, and maintain scalable software services and automation solutions that align with architectural best practices and business needs.
Participate in a 24/7 on-call rotation, ensuring operational stability and rapid response to incidents affecting production systems.
Support cross-functional initiatives by performing additional job-related duties as needed, contributing to the broader success of the organization.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree	computer Science, Engineering, or a related field	Required

Work Experience
Experience	Experience Details	Required/ Preferred
5+ Years of Prior Relevant Experience	ideally in hospitality or loyalty programs	Required
5+ Years of Prior Relevant Experience	software engineering and architecture experience	Required
2+ Years of Prior Relevant Experience	hands-on experience with Reactor CX, including rule engine, data schema, and API integrations	Required
2+ Years of Prior Relevant Experience	hands-on experience with public cloud platforms (Azure, AWS, or Google Cloud)	Required

Additional Requirements
Details	Required/ Preferred
Passion for hospitality, with a strong understanding of guest behavior and loyalty mechanics.	Required
Proficiency in Java, C#, C++, or similar object-oriented languages.	Required
Strong knowledge of Agile, Waterfall, and modern software development practices.	Required
Strong understanding of distributed systems, RESTful APIs, and service availability.	Required
Excellent problem-solving, analytical, and communication skills.	Required

Knowledge, Skills and Abilities
KSAs
Good problem-solving and analytical skills.
Strong organizational and leadership skills.
Strong understanding of various technology, digital, and data disciplines.
Ability to communicate technical concepts to technical and non‐technical audiences.
Self-motivated with excellent organization skills, attention to detail, and ability to work under time.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X