JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Coord Sales & Services TD

J o b D e s c r i p t i o n

Job Profile Title:	Coord Sales & Services TD
Job Code:	12695
Business_Title	Sales & Services Coordinator
Profile Title:	12695 Coord Sales & Services TD
Grade / Band:	07
FLSA Status:	Non-Exempt
The Sales & Services Coordinator is responsible for providing high-level administrative support for the property Business Center, Sales, Catering and Banquet teams while acting as a liaison between resort and convention guests to provide service and support consistent with core service standards and brand attributes. All duties are performed in accordance with department and property policies, practices and procedures.

Principal Duties & Responsibilities
Answer calls and emails, process reservations, confirmations and cancellations while handling special requests, sales calendars and amenities for convention groups.
Coordinate and schedule site tour agendas to include preparing keys, setting up dining and coordinating as needed with clients & other departments.
Prepare expense reports and maintain billing files for convention groups.
Collaborate with Banquets to assist with convention group needs as necessary, inventory control, work orders and scheduling.
Support Business Center needs for resort and convention guest shipping/printing requests including packaging, generating shipping labels and maintaining accurate postage/billing records.
Assist in responding to customer correspondence and requests as needed while providing exceptional guest service consistent with brand attributes and company service standards.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Guest Service	Required
2+ Years of Prior Relevant Experience	Clerical or administrative experience, preferably within a hospitality, hotel, or sales function	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to learn and operate resort reservation, convention sales and shipping systems
Understanding of convention and resort offerings to effectively answer questions and provide recommendations
Effectively handle packaging, receiving and shipping requests
Excellent customer service skills
Possess excellent written, verbal and interpersonal communication skills
Effective time management and organization skills
Professional appearance and demeanor
Knowledge of Microsoft Office programs such as Excel, PowerPoint, Word etc. and office equipment such as printers, copy machines etc.
Strong telephone and e-mail etiquette
Effectively communicate in English, both oral and written forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds				X		20lb
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds				X		20lb
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing				X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel	X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service					X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex			X