Mgr Poker Ops

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Job Profile Title:

Mgr Poker Ops

Job Code:

12696

Business_Title

Poker Operations Manager

Profile Title:

12696 Mgr Poker Ops

Grade / Band:

L1

FLSA Status:

Exempt

It is the primary responsibility of the Poker Operations Manager to work in partnership with the Director of Poker Operations to oversee the efficient and compliant operation of the Poker Department, ensuring seamless coordination with internal teams and adherence to State Regulations. This role involves strategic collaboration, staff management, and operational oversight to drive departmental success, including, but not limited to, executing departmental initiatives, and addressing operational needs. This role promotes employee engagement, fosters inclusivity, provides coaching, and contributes to a guest-focused and performance-driven culture in alignment with MGM Resorts International's service standards.  All duties are to be performed in accordance with departmental and property policies, practices, and procedures, in strict compliance with State Regulations.

Collaborate with the Director of Poker Operations to develop and update poker promotions, tournaments, internal controls, and Standard Operating Procedures (SOPs), enhancing player experience and operational efficiency. Ensure consistent policies across operations and identify opportunities for improvement.

Provide strategic support by maintaining and analyzing operational data to assist with budgeting, forecasting, and long-term planning. Set daily and weekly goals for support staff to ensure timely execution of poker events, staffing, and compliance tasks.

Support Workforce Management in the creation of schedules that align with business volumes, ensuring fairness and policy compliance, in planning and administering vacation bids, shift bids, and approved personal leaves of absence.

Identify and implement process improvements to enhance the efficiency of poker staffing, onboarding, and compliance tracking.

Partner with Talent Acquisitions to support recruitment by facilitating interviews and auditions for Poker Dealers and Tournament Dealers. Monitor turnover rates and optimize staffing to minimize overtime while meeting demand.

Lead training and development initiatives including onboarding, performance reviews, and career development programs. Facilitate ongoing training plans and communicate policy and procedural updates to ensure compliance with State Gaming Regulations.

Coordinate with HR Partners to track and facilitate Accommodations and Leave of Absence in accordance with company and department policy and escalate issues as needed to ensure compliance and resolution.

Manage variables in the Poker Operating systems, facilitate system access requests and maintain compliance records for all staff levels.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

Associate's Degree

Preferred

1+ Years of Prior Relevant Experience

Experience within a gaming environment, overseeing and planning the functions required to successfully run an operation.

Preferred

3+ Years of Prior Relevant Experience

Experience in a supervisory role, directly supervising a team of at least 10 individuals

Preferred

5+ Years of Prior Relevant Experience

Poker specific experience as a Dealer or above within a Poker Room

Preferred

5+ Years of Prior Relevant Experience

Tournament Poker experience as a Dealer or above within an operation that offered Poker Tournaments

Preferred

Must be available to work varied shifts, including weekends and holidays

Required

Must be available to work in a Poker Shift Manager role, as required

Required

Must have experience working with Poker Operating systems

Required

Must have dealing and supervisory experience of all games offered within Poker

Preferred

Must be knowledgeable of all poker rules, procedures and regulations within the State

Preferred

An in-depth knowledge and proficiency in all Microsoft Office Suite programs including Excel, Outlook, Word and Power Point.

An in-depth knowledge of the rules and procedures for all poker games, and general knowledge of Casino Gaming regulations and statutes

Be able to lead and mentor a team and have the capacity to seek opportunities for improvement

Exemplify excellent customer service skills

Exemplify excellent interpersonal skills to effectively communicate with all business contacts

Be able to effectively communicate in English, in both oral and written forms

Balancing

X

Bending

X

Carrying __pounds

X

20

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

20

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Smoke

X

__% Travel

X

Wet/Humid

X

Live Stream/ Video Recording

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X