Exec Dir Digital Products

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Exec Dir Digital Products

Job Code:

12712

Business_Title

Exec Dir Digital Products

Profile Title:

12712 Exec Dir Digital Products

Grade / Band:

L4

FLSA Status:

Exempt

The Executive Director of Digital Products will lead the strategy and execution of our digital product and data roadmaps. Reporting to the Chief Marketing Officer, this leader will shape customer journeys across web and mobile platforms to maximize member acquisition, engagement, and lifetime value. The candidate will drive efficient digital commerce flows to increase conversion and yield while advancing MGM's marketing effectiveness. Additionally, this role will work closely with the Marketing, Pricing and Technology organizations to develop and monitor the Data roadmaps, The ideal candidate is both data- and customer-obsessed, skilled in blending qualitative insights with quantitative analysis to inform product decisions. They bring curiosity for the competitive landscape, inspiration from best-in-class digital experiences, and a deep commitment to customer-centric innovation.

Own the end-to-end digital customer e-commerce experience, driving a cohesive, personalized, and high-converting journey across MGM’s digital platforms (rooms, shows, dining, and more).

Define and deliver a forward-looking product roadmap for digital customer experiences and commerce flows, as well as a data roadmap, aligning with marketing strategy, revenue goals, and market trends.

Lead the vision, strategy, and optimization of MGM’s commerce (rooms, shows, and other offerings) and data product platforms to maximize conversion, yield, and customer satisfaction.

Translate strategic insights and requirements into clear product plans, timelines, and Gantt charts for technology teams to execute to ensure delivery is on time, on budget, and aligned with business priorities.

Conduct product discovery and user research to uncover customer needs, pain points, and opportunities for improvement.

Use data analytics, experimentation, and performance metrics to drive prioritization and continuous improvement of digital experiences.

Establish and track KPIs in collaboration with analytics teams, ensuring goals are consistently met or exceeded.

Manage cross-functional teams and vendors to deliver high-quality, timely digital initiatives.

Lead, coach, and inspire a team of product managers, designers, and analysts, fostering a culture of innovation, accountability, and collaboration.

Serve as an organizational thought leader for digital excellence, ensuring MGM’s products meet best practices in UX, personalization, performance, and accessibility.

Partner with Marketing, Revenue, Analytics, and Technology leaders to ensure initiatives are integrated, measurable, and aligned with business outcomes.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

5+ Years of Prior Relevant Experience

in product management, business strategy, or a related role, with a proven track record of identifying and launching successful new business initiatives

Required

Proven experience leading product strategy and optimization initiatives in hospitality, travel, or digital commerce.

Required

Expertise in agile development methodologies and product management frameworks.

Required

Strong analytical mindset with a deep understanding of digital KPIs and user behavior metrics.

Required

Exceptional leadership, communication, and cross-functional collaboration skills.

Required

Strong organizational and leadership skills

Ability to effectively communicate in English, in both oral and written forms.

Strong problem-solving skills.

Ability to work independently and exercise sound decision-making.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X