Cocktail Server Smartender TD-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Cocktail Server Smartender TD-Union

Job Code:

12773

Business_Title

Smartender Cocktail Server

Profile Title:

12773 Cocktail Server Smartender TD-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Cocktail Server Smartender, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Take guest beverage orders and serve all items efficiently and accurately. Place drink orders, garnish beverages, and serve cocktails, beer, wine, nonalcoholic selections, specialty coffees, and Smartender beverages with appropriate garnishes

Maintain complete knowledge of menu items, liquor brands, beers, nonalcoholic offerings, and hotel services, features, local attractions, and activities

Respond to guest inquiries with accuracy and resolve guest complaints within scope of authority or escalate when necessary. Notify leadership and Security of unusual events, guest incidents, missing items, or potential safety concerns

Open bottles and pour beverages directly from the bottle, including beer, wine, water, champagne, Baileys, juices, Bloody Mary mix and similar beverages, including premium selections.

Prepare mixed beverages using shakers, strainers, muddlers, and appropriate tools.

Prepare beverages using Tabasco, Grenadine, Lime Juice, Sweet and Sour Mix, Bitters, Worcestershire, Salt and Pepper, Celery Salt, and similar ingredients. Pour Red Bull and Ginger Beer accurately and consistently

Operate Smartender machines to prepare alcoholic and nonalcoholic beverages. Float alcohol on beverages dispensed from the Smartender system when required

Use coffee and espresso machines to create quality drinks including espresso beverages and specialty coffees

Operate the POS system to enter orders, process payments, adjust checks, and close transactions

Perform opening and closing duties based on shift assignment including folding or stacking cocktail napkins, stocking swizzle sticks, straws, matches, and lining cocktail trays

Restock glassware and supplies and maintain the cleanliness and condition of service areas while correcting any deficiencies immediately, and comply with SNHD Health Code Standards and Regulations

Maintain work areas in compliance with brand and regulatory standards

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Preferred

6+ Months of Prior Relevant Experience

Experience as a cocktail and/or food server in a similar environment

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Knowledge of beverages on menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes

Highly motivated and energetic personality

Able to take initiative and exhibit flexibility

Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

Able to lead and mentor a team

Balancing

X

Bending

X

Carrying __pounds

X

20

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

20

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

Confined area

X

Contacts - works alone

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Smoke

X

__% Travel

X

Wet/Humid

X

Live Stream/ Video Recording

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X