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Ambassador-Buffet-Union

J o b D e s c r i p t i o n

Job Profile Title:	Ambassador-Buffet-Union
Job Code:	12828
Business_Title	Buffet Ambassador - Union
Profile Title:	12828 Ambassador-Buffet-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
The Buffet Ambassador creates a welcoming and efficient dining experience for buffet guests by serving as the primary point of contact throughout their visit. This role focuses on delivering friendly and accurate service while assisting guests with seating, payment, self-service kiosks, and To-Go orders. The Buffet Ambassador ensures smooth operations by supporting Food & Beverage standards and maintaining a clean, organized environment.

Principal Duties & Responsibilities
Provide courteous and professional guest service by greeting guests, addressing inquiries about menu items, promotions, or casino offerings, and resolving or escalating concerns as needed while following all steps of service.
Maintain knowledge of scheduled daily activities and in‐house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant.
Accurately process and/or assist guests with Point of Sales (POS) transactions, self-service kiosks, and To-Go orders (cash, credit, vouchers, player comps, promotions, etc.) while maintaining compliance with company and regulatory standards.
Determine the size of the party and any special needs for seating, work with the party to locate and assist guests to their seating/table. Ensure tables and seats are clean and proper service ware is provided prior to seating guests according to restaurant standards.
Answer phones, keep accurate count of reservations and communicate the needs of the guests to the kitchen and management. Inform management of guest satisfaction and comments and assist management as needed to ensure smooth operation and quality service.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Experience working in hospitality or restaurant as a cashier, retail, or Food and Beverage environment.	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required

Knowledge, Skills and Abilities
KSAs
Ability to work in a fast-paced environment/high volume
Ability to read, write and speak English
Ability to manage multiple tasks and remain calm in very high-paced and stressful environment.
Knowledge of a Point of Sales (POS) system including handling all monetary/credit transactions; including working knowledge of computerized cash registers.
Knowledge of health, safety and sanitation regulations
Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
Knowledge of Food and Beverage operations and procedures
Ability to obtain alcohol certification with provided company training

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X		25
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X		25
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting		X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone		X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals		X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions		X
Outdoors	X
Restricted area	X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid			X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance		X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex			X
Repetition				X
Safety hazards			X
Tight deadlines			X
Writing - simple				X
Writing - complex			X