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Supv Live Streaming Studio

J o b D e s c r i p t i o n

Job Profile Title:	Supv Live Streaming Studio
Job Code:	12867
Business_Title	Live Streaming Studio Supervisor
Profile Title:	12867 Supv Live Streaming Studio
Grade / Band:	08
FLSA Status:	Non-Exempt
As a Game Supervisor, you will be responsible for directly supervising the operation and conduct of the live games for our live streaming service. You will help hire and train Game Presenters and provide ongoing coaching and training to Game Presenters to maintain a professional and fun atmosphere for customers. You will be responsible for overseeing staff scheduling, resolving guest complaints, and other operational tasks to ensure department and regulatory standards are met. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Principal Duties & Responsibilities
Manage daily Game Presenter performance to ensure superior customer service and consistent execution.
Oversee Game Presenter adherence to policies and procedures.
Assist with refining policies, standard operating procedures, and performance metrics based on operational needs and MGMRI service standards.
Assist with hiring, onboarding, and training team members on department policies and procedures.
Handle escalated guest complaints in a timely and professional manner.
Correct gameplay mistakes in real time, document incidents, and generate required reports.
Monitor studio operations and technical stability, manage shift schedules, and serve as a relief Game Presenter when needed.
Maintain a professional and positive work atmosphere for the team

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	1+ Years of Prior Relevant Experience Hospitality, Entertainment, front-facing guest service.	Required
1+ Years of Prior Relevant Experience	1+ Years of Prior Relevant Experience Supervisory Experience in Hospitality, Entertainment, or other front-facing guest service environment.	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms.
Ability to multi-task and work independently in a face paced, team-oriented environment.
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
Effective listening abilities with strong judgment skills.
Basic to Intermediate math skills.
Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment.
Ability to deal with potential guest conflicts professionally, maintaining MGMRI’s guest service standards.
Experience with Microsoft Office 365 suite of software (Outlook, Excel, etc.)

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching			X
Sitting			X
Standing				X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone			X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors		X
Restricted area				X
Shifts				X
Smoke				X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X