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Asst Mgr Live Streaming Studio

J o b D e s c r i p t i o n

Job Profile Title:	Asst Mgr Live Streaming Studio
Job Code:	12868
Business_Title	Assistant Manager Live Streaming Studio
Profile Title:	12868 Asst Mgr Live Streaming Studio
Grade / Band:	09
FLSA Status:	Exempt
As an Assistant Manager, you will be accountable for day-to-day performance of the live streaming studio, owning floor execution, service quality, and delivery against operational KPIs. This role provides direct leadership to the on-floor teams, builds capability in supervisors, and drives a consistent, high-performance culture. You will ensure policy adherence, resolve operational issues in real time, and execute improvement plans that enhance efficiency, quality, and overall studio output. In addition to managing daily operations, you will lead cross-functional initiatives, support talent development, and partner with studio management to deliver against strategic objectives. All responsibilities must be executed in compliance with regulatory requirements and Company policies.

Principal Duties & Responsibilities
Lead overall floor operations with a focus on consistency, coaching, and ensuring Game Presenter accountability.
Mentor and develop Supervisors, also support onboarding and training efforts, while reinforcing operational procedures.
Identify operational gaps and partner with leadership to implement process and performance improvements.
Monitor key performance metrics (handle, uptime/downtime, player engagement, player experience) and use insights to guide Supervisor coaching and corrective actions.
Serve as the escalation point for complex issues and coordinate with technical and service teams to minimize downtime.
Support scheduling, game assignments, and compliance with uniform, performance, and attendance standards across the operation.
Act as the liaison between Game Presenters, Supervisors, and Leadership to ensure alignment with departmental goals and standards.
Provide hands‑on support as a Game Presenter or Game Tech when necessary to ensure seamless operations.
Contribute to departmental planning efforts, including SOP creation and shift‑coverage structures

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	Prior Game Supervisor at MGM Live Streaming Studio	Required
1+ Years of Prior Relevant Experience	Hospitality, Entertainment, front facing guest service	Required
1+ Years of Prior Relevant Experience	Supervisory Experience in Hospitality, Entertainment, of other front facing guest service environment	Preferred

Additional Requirements
Details	Required/ Preferred
Ability to work a variety of shifts, including nights, weekends, and holidays.	Required

Knowledge, Skills and Abilities
KSAs
Strong leadership and communication skills, with the ability to influence and guide both Game Presenters and peers.
Deep understanding of MGMRI service standards and operational expectations in a live-streaming environment.
Proven ability to mentor, develop, and provide constructive feedback to team members.
Strong organizational and multitasking abilities, especially in high-pressure, fast-paced environments.
Intermediate to advanced proficiency in Excel, Outlook, and operational reporting systems.
Ability to interpret and act on data-driven performance metrics.
High emotional intelligence and professional demeanor; models appearance, tone, and decision-making for the team.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone			X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors					X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical					X
Clerical					X
Comprehension					X
Crisis incidents			X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple					X
Reading - complex				X
Repetition				X
Tight deadlines					X
Writing - simple					X
Writing - complex				X