Commerce Media Ops Mgr

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Commerce Media Ops Mgr

Job Code:

12869

Business_Title

Mgr Commerce Media Ops

Profile Title:

12869 Commerce Media Ops Mgr

Grade / Band:

IC3

FLSA Status:

Exempt

The Manager, Commerce Media Operations is a key contributor within MGM Resorts' rapidly expanding Commerce Media organization. Reporting to the Executive Director of Strategic Partnerships & Commerce Media, this role serves as the operational backbone of MGMs on property and digital media network, ensuring flawless execution of paid commerce media campaigns across owned channels. The Manager owns end-to-end campaign operations, including trafficking, creative quality assurance, operational workflows, and cross functional coordination, and is empowered to make real time execution decisions with minimal direction. This position plays a critical role in delivering premium partner experiences while enabling scalable growth of MGM's commerce media business.

Own end‑to‑end trafficking and execution of all commerce media campaigns across MGM’s on‑property and digital media including out-of-home marquees, in‑room TV, on-property digital screens, mobile/app, and web placements.

Ensure all creative assets meet technical specifications, brand standards, and applicable regulatory requirements prior to launch.

Manage creative QA, flighting accuracy, content rotation, and campaign pacing to ensure flawless delivery.

Serve as the primary operational liaison to MGM’s designated commerce media sales agency.

Partner with Property Marketing, Corporate Brand, Digital Marketing, and Multimedia teams to review, approve, version, and publish creative assets.

Implement and maintain MGM’s content governance and delivery process in partnership with corporate and property brand and operations teams, ensuring campaigns remain in alignment with MGM's agreed upon content governance strategy.

Troubleshoot and resolve campaign delivery issues across hardware, software, and network dependencies.

Ensure precise campaign setup, reporting tags, proof‑of‑performance documentation, and post‑campaign validation, including digital / remote and physical / in-person content proof of play support.

Own revenue tracking, billing, reconciliation, and payment processes in partnership with Finance, Accounting, and Ad Sales.

Develop, document, and refine standard operating procedures (SOPs) to support scalable operations and consistent execution.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Required

3+ Years of Prior Relevant Experience

Experience in Ad Operations, Digital Trafficking, Media Production, or Content Operations.

Preferred

3+ Years of Prior Relevant Experience

Experience supporting retail, commerce media, or DOOH media environments.

Preferred

3+ Years of Prior Relevant Experience

Familiarity with hospitality environments or brand forward organizations.

Preferred

Strong project management, organizational, and cross functional communication skills.

Required

High attention to detail with a strong quality assurance mindset.

Required

Experience working with CMS and digital signage platforms (e.g., Poppulo, BrightSign, Scala, NetX, or similar).

Required

Strong project management skills with the ability to manage multiple concurrent campaigns and deadlines across stakeholders. 

Excellent cross‑functional communication and collaboration skills, including agency and vendor coordination.

Demonstrated ability to execute detailed quality assurance reviews and maintain high standards of accuracy. 

Proficiency in organizing, scheduling, and maintaining digital content, assets, and metadata within CMS environments. 

Strong analytical and problem‑solving skills to identify, troubleshoot, and resolve campaign delivery issue.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X