Luxury EVS Training Mgr

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Luxury EVS Training Mgr

Job Code:

12870

Business_Title

Luxury Training Manager – EVS

Profile Title:

12870 Luxury EVS Training Mgr

Grade / Band:

IC3

FLSA Status:

Exempt

The Luxury Environmental Services (EVS) Training Manager owns the design and execution of learning strategies that support exceptional cleanliness standards, guest-facing professionalism, and operational consistency within the EVS division. This role aligns with EVS senior leadership to ensure team members are equipped with the technical skills, service mindset, and accountability behaviors necessary to deliver a luxury environment at every guest touchpoint. The position swill manage business priorities into targeted learning solutions that drive consistency, engagement, and elevated guest experiences.

Conduct structured training needs analyses aligned to operational strategy, cleanliness standards, and guest experience feedback. Proactively identify training opportunities to strengthen consistency across shifts and teams.

Design and deliver standardized onboarding curriculum for hourly and management that builds technical proficiency, safety awareness and guest-facing service behaviors, ensuring alignment with luxury service expectations and brand voice. Conduct introductory period check-ins with all team members to ensure training retention.

Develop blended learning strategies including classroom facilitation, job aids, hands-on demonstrations, and skills assessments. that champion inclusive learning environments to support diverse teams and learning styles.

Coach team members and EVS Leaders during hands-on training to reinforce precision, efficiency, and luxury cleanliness expectations. Coach leaders on reinforcing service behaviors, accountability practices, and feedback delivery.

Drive guest interaction standards for public space and front-facing EVS team members.

Support implementation of new operational initiatives requiring EVS training deployment in collaboration with EVS Senior Leadership.

Own service spot check frameworks in partnership with Guest Experience and communicate themes to leadership.

Maintain updated policy and procedural training materials reflective of evolving standards.

Develop and implement structured observation and secret shopping calibration processes.

Evaluate training effectiveness through structured feedback mechanisms and performance trend analysis, identifying patterns through engagement and turnover insights to proactively adjust curriculum.

Ensure training content reflects evolving service expectations and operational standards.

Serve as liaison to Property HR and Centers of Excellence for compliance and mandatory learning initiatives.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Business or related field

Preferred

1+ Years of Prior Relevant Experience

Hospitality training, operations leadership, or instructional design

Required

3+ Years of Prior Relevant Experience

Hospitality training, operations leadership, or instructional design

Preferred

1+ Years of Prior Relevant Experience

EVS or Housekeeping Supervisory Experience

Preferred

Experience working in a hotel/casino or restaurant.

Preferred

Advanced knowledge of EVS cleaning procedures, chemicals, equipment, and safety standards.

Strong facilitation presence with the ability to engage diverse audiences from frontline to management.

Ability to translate technical cleaning standards into consistent, observable behaviors.

Understanding of infection prevention, biohazard protocols, and regulatory compliance practices.

Skilled in blended learning development and curriculum architecture.

Strong analytical mindset with ability to evaluate learning effectiveness and adjust strategy accordingly.

Excellent written communication and content development skills.

Professional presence consistent with luxury hospitality standards.

High level of organization, discretion, and independent project management capability.

Proficient computer skills in Microsoft Office Products, Word, Excel, PowerPoint, and the Internet

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X