Luxury F&B Training Mgr

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Luxury F&B Training Mgr

Job Code:

12871

Business_Title

Luxury Training Manager – F&B

Profile Title:

12871 Luxury F&B Training Mgr

Grade / Band:

IC3

FLSA Status:

Exempt

The Food & Beverage Luxury Training Manager is responsible for designing, implementing, and continuously refining learning strategies that elevate service excellence across all Food & Beverage venues. This role partners directly with F&B senior leadership to ensure training programs reinforce luxury service behaviors, operational precision, and brand standards. The position serves as a strategic individual contributor, translating business priorities into targeted learning solutions that drive consistency, engagement, and elevated guest experiences.

Design standardized curriculum for hourly and management employees across varied venue concepts, ensuring alignment with luxury service expectations and brand voice. Ensuring training content reflects evolving service expectations and operational standards.

Conduct structured training needs analyses aligned to operational strategy, guest experience insights, and service quality feedback.

Author and maintain Food & Beverage brand books and Standard Operating Procedures (SOPs), codifying service choreography, operational standards, and behavioral expectations.

Develop blended learning strategies including classroom facilitation, job aids, digital modules, microlearning, and experiential simulations, championing inclusive learning environments that support diverse teams and learning styles.

Align with F&B Leadership to embed anticipatory service, emotional intelligence, and moments of truth awareness into daily execution.

Own pre-opening training strategies for new venues, ensuring learning timelines align with operational critical paths.

Develop and implement structured observation and secret shopping calibration processes.

Facilitate luxury standards specific onboarding for hourly staff and managers, conducting structured check-ins during the first 120 days to reinforce learning transfer and behavioral consistency.

Lead train-the-trainer programs to equip F&B leaders with tools to model and reinforce service excellence. Coaching leaders on reinforcing service behaviors, accountability practices, and feedback delivery.

Evaluate training effectiveness through structured feedback mechanisms and performance trend analysis, identifying patterns through engagement and turnover insights to proactively adjust curriculum.

Serve as liaison to Property HR and Centers of Excellence for compliance and mandatory learning initiatives and training-related system updates and technology enhancements.

Support safety, food handling, and regulatory training alignment in partnership with operational subject matter experts.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Business or related field

Preferred

1+ Years of Prior Relevant Experience

Hospitality training, operations leadership, or instructional design

Required

3+ Years of Prior Relevant Experience

Hospitality training, operations leadership, or instructional design

Preferred

Experience working in a hotel/casino or restaurant.

Preferred

Strong facilitation presence with the ability to engage diverse audiences from frontline to management.

Demonstrated expertise in adult learning principles and instructional design methodologies.

Ability to translate operational standards into observable service behaviors.

Skilled in blended learning development and curriculum architecture.

Strong analytical mindset with ability to evaluate learning effectiveness and adjust strategy accordingly.

Excellent written communication and content development skills.

Professional presence consistent with luxury hospitality standards.

High level of organization, discretion, and independent project management capability.

Proficient computer skills in Microsoft Office Products, Word, Excel, PowerPoint, and the Internet.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X