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Coord Signature Groups

J o b D e s c r i p t i o n

Job Profile Title:	Coord Signature Groups
Job Code:	12908
Business_Title	Signature Celebrations Group Coordinator
Profile Title:	12908 Coord Signature Groups
Grade / Band:	05
FLSA Status:	Non-Exempt
The Signature Celebrations Coordinator's role is to provide excellent customer service in responding to and/or delegating small group inquiries that come in through various channels for MGM Resorts properties, supporting and maintaining group room blocks, and providing office support to ensure smooth operations within the Signature Celebrations department. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices and procedures.

Principal Duties & Responsibilities
Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
Professionally represent the company, department, and staff during pre arrival site tours and meet and greets if requested.
Review, qualify, and respond to inquiries through all receiving channels and forward communication to specialist and/or appropriate departments as needed in a timely manner. Perform a variety of administrative tasks as requested.
Review contracts for accuracy.
Build and manage group blocks and passkey links.
Anticipates guest needs and/or engages guests to capture all possible up-sell and cross-sell opportunities and recommends appropriate solutions to the guest interaction to maximize these increased revenue opportunities.
Maintain knowledge of all property venues including room, restaurants, spa and entertainment information.
Work closely with Signature Events Group Director and Managers to ensure proper execution of inquiry delegation.
Build and maintain positive relationships with all touch point departments.
Facilitate internal and external communications of provided quotes and information with group leaders
Meet the demands of a fast-paced environment by using good judgment and the ability to multitask. Provide excellent service with the Company’s core service standards and brand attributes
Complete all duties in accordance with company standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and properties.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma or GED		Required

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	guest service experience in similar role	Required

Additional Requirements
Details	Required/ Preferred
Effectively communicate in English, in both written and oral forms.	Required
Previous experience in VIP Services, Front Desk, or Concierge.	Preferred
Working knowledge of the Hotel Industry.	Preferred
Bilingual, English as the primary or secondary.	Preferred
Post-secondary education.	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent customer service skills.
Interpersonal skills to effectively communicate with all business contacts.
Ability to effectively communicate in English, in both oral and written forms.
Proficient in computers and reservation systems (Microsoft Office, Word, Excel and Outlook).
Excellent customer service skills to effectively deal with all business contacts.
Strong attention to details, be able to make decisions quickly and delegate responsibilities accordingly.
Proficient in multi-tasking in various settings.
Professional appearance and demeanor.
A highly motivated and energetic personality.
Has ability to take initiative and exhibit flexibility.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X