GSOC Operator I

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

GSOC Operator I

Job Code:

12926

Business_Title

GSOC Operator I

Profile Title:

12926 GSOC Operator I

Grade / Band:

08

FLSA Status:

Non-Exempt

The GSOC (Global Security Operations Center) Operator serves as a central node within MGM Resorts' global security and intelligence framework, responsible for real-time monitoring, intelligence collection and dissemination to protect company assets, employees, and guests. This role integrates open-source intelligence (OSINT), operational coordination, and incident response support across domestic and international operations.

Conduct continuous monitoring of open source intelligence (OSINT), social media platforms, publicly available information, and subscription based intelligence tools to identify emerging threats, trends, patterns, anomalies, and assist investigative teams.

Track global, regional, and local incidents, including crime, civil unrest, terrorism, natural disasters, and geopolitical developments that may impact company personnel, properties, or operations.

Monitor employee travel risk and provide timely alerts, advisories, and situational updates during incidents or crises.

Gather relevant information from property security teams, corporate security professionals, law enforcement, and external partners to maintain comprehensive situational awareness.

Analyze, validate, and synthesize incoming information into actionable intelligence products for leadership and operational teams.

Produce clear, concise, and professional intelligence reports, briefs, BOLOs, and executive ready alerts.  Maintain accurate records of incidents, intelligence reports, and operational activities.

Serve as a central communication hub for security related incidents affecting company operations.  Receive, assess, and disseminate information from property security, corporate teams, and external agencies, ensuring timely and accurate updates.

Escalate critical incidents in accordance with established protocols and support real time crisis management efforts.

Support special event monitoring, crisis response operations, and business continuity activities through targeted intelligence collection and real time monitoring.

Utilize company and commercial databases, social media tools, and IT systems to gather, verify, and document information.

Operate and maintain GSOC systems including monitoring platforms, incident management tools, mass notification systems, and communication technologies.

Support the development and optimization of data collection processes, analytical tools, and reporting workflows.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

2+ Years of Prior Relevant Experience

Security, law enforcement, intelligence, dispatch, and/or legal profession

Required

4+ Years of Prior Relevant Experience

Security, law enforcement, intelligence, dispatch, and/or legal profession

Preferred

Work varied shifts, to include weekends and holidays.

Required

Experience working in a similar resort setting.

Preferred

Strong OSINT research skills and the ability to leverage multiple data sources effectively.

Superior critical thinking, analytical reasoning, and sound judgment in high tempo, ambiguous environments.

Excellent written and verbal communication skills, with the ability to present information clearly to leadership and operational teams.

ffective interpersonal skills and customer service orientation for communication with internal stakeholders and external partners.

Ability to read, write, and evaluate reports, correspondence, and statistical information.

Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and standard office equipment.

Strong listening skills, discretion, and the ability to maintain confidentiality.

Demonstrated initiative, adaptability, and problem solving abilities in evolving threat landscapes.

Contribute to continuous improvement of GSOC procedures, intelligence capabilities, and operational efficiency.

Support leadership and the Crisis Management Team with timely, accurate, and actionable information during incidents.

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Smoke

X

__% Travel

X

Wet/Humid

X

Live Stream/ Video Recording

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X