Specialist HR Employee Relations & Accommodations

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Specialist HR Employee Relations & Accommodations

Job Code:

12937

Business_Title

Specialist HR Employee Relations & Accommodations

Profile Title:

12937 Specialist HR Employee Relations & Accommodations

Grade / Band:

08

FLSA Status:

Non-Exempt

The primary responsibility of the Employee Relations & Accommodations HR Specialist is to provide specialized support for the Employee Relations and Accommodations functions. This role focuses on the intake, triage, and management of cases within the case management system, manages cases independently, and provides comprehensive support to the ER/Accommodations department. All duties are performed in accordance with departmental standards and MGM Resorts International policies, practices, and procedures.

Manages the intake and triage process for Employee Relations and Accommodation cases, including managing email inboxes, assigning/opening cases, and responding to initial inquiries.

Independently manages a caseload of low to moderate complexity matters from intake to resolution.

Provides support to senior members of the department on more complex investigations and accommodation requests.

Prepares and audits investigatory and accommodation files for stakeholders; keeps leadership informed of all pertinent information and case status.

Schedules and coordinates meetings with employees, management, and other stakeholders related to case management.

Manages strict confidentiality of all information, including medical information and investigations, exercising sound judgment in handling sensitive data and situations.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

Bachelor's Degree

Human Resources, Business Administration, or a related field

Preferred

1+ Years of Prior Relevant Experience

Human Resources with a focus on Employee Relations, Accommodations, or a related area

Required

PHR/SPHR Certification.

Preferred

Previous experience working in Leave and Disability, Accommodations, Employee and Labor Relations.

Preferred

Previous experience working in a hospitality, entertainment, or similar resort setting.

Preferred

Bilingual skills.

Preferred

Strong knowledge of HR systems (e.g., Workday, NeoCase, HR Acuity, Navex or other case management systems).

Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Email)

Ability to manage cases independently and meet deadlines with strong attention to detail.

Excellent problem-solving and critical-thinking skills.

Strong written and verbal communication skills, with an ability to build positive and productive relationships.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X