Admin F&B Rsrvtn

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Admin F&B Rsrvtn

Job Code:

12964

Business_Title

Admin F&B Reservation

Profile Title:

12964 Admin F&B Rsrvtn

Grade / Band:

08

FLSA Status:

Non-Exempt

This F&B Reservation Admin functions as a critical, guest-facing operational control point for premier F&B venues. This role provides elevated service to internal and external guests requesting dining reservations for F&B outlets. The admin will maintain the highest standards of professionalism, confidentiality, and service excellence while building strong cross-functional relationships and ensure an elevated guest experience.

Serves as the face of Bellagio F&B, personally greeting, escorting, and hosting ultra-VIPs, celebrities, and C-suite executives upon arrival.

Spends active time inside venues to master peak-hour pacing and table schematics, enabling highly accurate, real-time inventory decisions.

Navigates BOH areas to personally oversee and execute highly customized VIP details (e.g., custom cakes, IRD amenities, rare wine pulls).

Cultivates strong, in-person relationships with General Managers, Executive Chefs, Hostess teams, and Executive Assistants to seamlessly navigate last-minute operational shifts.

Collaborates directly with VIP Services, Casino Marketing, and Concierge to align inventory and streamline the VIP guest handover process.

Exercises independent, high-level judgment to prioritize, approve, or decline competing reservations for highly constrained, prime dining inventory.

Strategically yields table assignments to maximize revenue during major events (e.g., F1, conventions) while protecting high-value casino players, acting as the final arbiter for escalated requests.

Dynamically manages fluid, high-stress situations, including last-minute party size changes and unannounced VIP walk-ins, without disrupting standard service.

Acts as the dedicated point of contact outside standard business hours to handle urgent executive and high-level Casino Host requests.

Maintains exemplary grooming, polished executive presence, and sophisticated communication standards appropriate for direct interaction with ultra-high net worth guests and corporate partners.

Manages highly sensitive guest data, preferences, and security protocols with absolute confidentiality while maintaining a bespoke guest preference database.

Manages SevenRooms database accuracy and generates high-level reporting on VIP profiles and needs.

Diplomatically but firmly enforces corporate dining guidelines and peak-period blackouts (e.g., L2/L3 restrictions) across all leadership tiers.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Preferred

2+ Years of Prior Relevant Experience

an administrative role, prefer F&B industry

Preferred

Ability to multitask and managing competing priorities with attention to detail and quick response to VIP level guests.

Required

Experience with SevenRooms.

Preferred

Experience with scheduling systems, reservations in a luxury environment.

Preferred

Ability to work effectively under time constraints and deadlines.

Ability to collaborate across organizational lines.

Able to effectively communicate in English, in both written and verbal forms.

Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality.

Ability to make sound decisions immediately without supervision.

Ability to multi-task and work well in a fast-paced environment.

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.

Effective listening abilities with strong judgment skills.

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X