Dir Parking Ops

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Dir Parking Ops

Job Code:

13048

Business_Title

Director of Parking Operations

Profile Title:

13048 Dir Parking Ops

Grade / Band:

L3

FLSA Status:

Exempt

The Director of Parking Operations is responsible for the operational leadership of the property's Valet and Parking departments. This role ensures the effective and efficient management of all parking services, aligning with the company's brand standards to deliver exceptional guest experience. The Director is tasked with achieving operational and financial objectives, including revenue maximization, labor management, and overall profitability. They will provide directions to the parking teams, ensure the safety and security of all guests and employees, and own the execution of functional strategy to maintain high standards of customer satisfaction.

Collaborate with executive leadership to develop and implement strategic plans for all parking operations.

Manage departmental budgets and financial performance, including expense management, P&L reporting, forecasting, and pricing/revenue strategies to maximize profitability and manage parking demand.

Analyze and implement forward-looking strategies to address property-specific needs and improve operational efficiency.

Oversee the daily operations of Valet and Parking services, ensuring adherence to corporate guidelines, service-level agreements, standard operating procedures, and training programs.

Ensure all valet and self-parking areas are safe, secure, and consistently patrolled through partnership with Security.

Manage staffing levels to align with business demands and established productivity standards.

Evaluate and maintain parking equipment and inventory to ensure all locations are properly equipped for successful operations.

Collaborate with internal stakeholders, cross-functional teams, third-party partners, and Environmental Services to develop solutions, ensure seamless operations, and maintain a clean and welcoming parking environment.

Drive employee engagement through communication, service excellence, teamwork, and recognition while leading recruiting, training, coaching, performance management, and partnership with Human Resources to ensure compliance with company policies, legal requirements, and Collective Bargaining Agreements.

Monitor and respond to guest feedback from various sources (e.g., GEM, Trip Advisor, NPS), sustain and improve guest service scores, and resolve customer service issues in a professional and timely manner.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Required

4+ Years of Prior Relevant Experience

Managing parking operations

Required

7+ Years of Prior Relevant Experience

Leadership experience

Preferred

Experience with complex parking equipment concepts and valet parking software knowledge.

Required

Ability to manage a P&L with strong knowledge of financial statements, accounting principles, and revenue management strategies.

Broad management and leadership knowledge of valet operations, including establishing staffing guidelines that maximize efficiency and minimize labor costs.

Knowledge of industry trends, equipment, technology, best practices, and valet systems and operations.

Ability to utilize guest service performance metrics to develop action plans, influence operational practices, and drive service improvements.

Excellent interpersonal, communication, and customer service skills, with the ability to effectively interact with guests, employees, management, and external partners.

Strong leadership skills with the ability to lead, mentor, and develop teams.

Excellent organizational and listening skills, with the ability to function under time constraints, meet deadlines, exercise sound judgment, and maintain attention to detail.

Intermediate to advanced proficiency in Microsoft PowerPoint, Outlook, Word, and Excel.

Technical knowledge and experience with Opera and Parking Management Systems, including Computerized Valet Parking Systems.

Ability to work varied shifts, including weekends and holidays.

Working knowledge of all vehicle types, including manual and automatic transmissions and exotic vehicles.

Strong negotiation skills to effectively partner with third-party vendors and service providers.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X