Sales Ambassador-Commission

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sales Ambassador-Commission

Job Code:

13053

Business_Title

Sales Ambassador-Commission

Profile Title:

13053 Sales Ambassador-Commission

Grade / Band:

05

FLSA Status:

Non-Exempt

The Sales Ambassador is responsible for delivering an extraordinary luxury client experience, fostering enduring relationships, and exceeding sales objectives. This position embodies the art of luxury hospitality and wellness through exceptional service, intuitive engagement, and a passion for beauty, artistry, and innovation. Every interaction presents an opportunity to create a memorable, highly individualized experience that reflects the property's distinguished reputation and unwavering commitment to excellence.

Welcome each guest with genuine warmth and gracious hospitality, using our SHOW Service Basics program to create meaningful WOW moments that reflect the property's luxury service standards

Anticipate guest needs through attentive listening, thoughtful engagement, and an intuitive understanding of client preferences, ensuring an effortless and highly personalized experience

Demonstrate comprehensive knowledge of luxury collections, while conveying product craftsmanship, benefits, and innovations with confidence and authenticity

Curate exceptional consultations and sensorial discovery experiences, introducing distinguished product collections through storytelling, specialized knowledge, and tailored recommendations

Exceed sales objectives through consultative selling and thoughtful cross-category recommendations, while increasing average transaction value and units per transaction

Cultivate meaningful connections through individualized attention and thoughtful follow-up, inspiring enduring loyalty and continued engagement

Complete all required brand and company education, mastering product expertise, consultation techniques, and established standards of luxury service

Collaborate with retail leadership and hospitality professionals to ensure a seamless transition of services to personalized retail discovery, identifying opportunities to continually elevate hospitality standards and communicate recommendations to Retail Management

Support exclusive experiences, product launches, and retail activations, creating distinctive opportunities for client engagement and business development

Preserve the elegance of the retail environment through impeccable visual merchandising, thoughtful product presentation, and consistent merchandise availability

Exercise independent judgment and initiative to anticipate opportunities for thoughtful gestures and memorable experiences, embracing a "Say Yes" mindset within established guidelines

Adhere to all Retail, POS, Cash Handling, inventory, safety, and applicable company policies and procedures

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

2+ Years of Prior Relevant Experience

In luxury Retail environment or comparable Hospitality environment

Required

Demonstrated ability to deliver distinguished luxury hospitality through anticipation of client needs and thoughtful relationship development

Proven success in achieving individual sales objectives through consultative engagement

Understanding of luxury hospitality and the relationship between retail client interactions

Ability to master specialized brand education and communicate product heritage, benefits, and innovations with confidence

Exceptional interpersonal skills, emotional intelligence, discretion, and meticulous attention to detail

Ability to collaborate effectively with professionals while maintaining individual accountability

Flexibility to work varied shifts, including weekends and holidays

Balancing

X

Bending

X

Carrying __pounds

X

10

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

10

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Wet/Humid

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X