HRTMS Job Description Management
| Attd Spa TD J o b D e s c r i p t i o n | | |
Job Profile Title: | Attd Spa TD | Job Code: | 14016 | Profile Title: | 14016 Attd Spa TD | Grade / Band: | 01 | FLSA Status: | Non-Exempt | As a Spa Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. | | | | | |
Principal Duties & Responsibilities | Consistently offer professional, friendly and engaging service in alignment with S.H.O.W. Service Basics and exceed guest expectations | Follow all departmental and policies and procedures including safety and sanitation policies | Maintain spa facilities and locker areas ensuring they are well stocked, and in tidy and sanitary condition at all times | Assist guests in the booking of spa services via spa software, direct guests to their appointments and assist them with the use of sauna, steam, whirlpools, and other spa amenities. | Promote and sell service treatments, enhancements, upgrades and retail products |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Education | Education Level | Education Details | Required/ Preferred | High School Diploma, GED or equivalent | | Preferred | | | | | |
Work Experience | Experience | Experience Details | Required/ Preferred | 1+ Years of Prior Relevant Experience | | Preferred | | | | | |
Additional Requirements | Details | Required/ Preferred | Retail experience | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Able to effectively communicate in English, in both written and verbal forms | Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts | Maintain a professional, neat and well-groomed appearance adhering to company standards |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/ w.p.m. | Balancing | | | | X | | | Bending | | | | X | | | Carrying __pounds | | | | X | | 10 | Clear speech - simple | | | | X | | | Clear speech - complex | | | | | | | Climbing | | | | | | | Crawling | | | | | | | Crouching | | | | | | | Distant vision | | | | X | | | Driving - auto/van | | | | | | | Driving - limousine | | | | | | | Flexibility - upper body | | | | X | | | Flexibility - lower body | | | | X | | | Hearing/Listening | | | | X | | | Kneeling | | | | X | | | Lifting __pounds | | | | X | | 10 | Near vision | | | | X | | | Normal vision | | | | X | | | Pushing/Pulling | | | | X | | | Reaching | | | | | | | Sitting | | | | X | | | Standing - 5 hours minimum | | | | X | | | Stooping | | | | X | | | Typing __w.p.m. | | | | | | | Walking | | | | X | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | X | | Communication - written | | | | X | | Confined area | | | | X | | Contacts - works alone | | | | X | | Contacts - works around others | | | | X | | Contacts - works with others | | | | X | | Exposure to dust / dirt | | | | X | | Exposure to fumes / odors | | | | X | | Extreme cold | | | | | | Extreme heat | | | | | | Fast pace | | | | X | | Hazardous conditions - Chemicals | | | | X | | Hazardous conditions - high structures | | | | | | Hazardous conditions - high voltage | | | | | | Indoors | | | | X | | Noise levels - low to moderate | | | | X | | Noise levels - low to high | | | | | | Office conditions | | | | X | | Outdoors | | | | | | Restricted area | | | | | | Shifts | | | | X | | Smoke | | | | | | __% Travel | | | | X | | Vibration | | | | | | Wet/Humid | | | | X | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | X | | Clerical | | | | | | Comprehension | | | | X | | Crisis incidents | | | | X | | Customer service | | | | X | | Decision making | | | | X | | Fatigue | | | | X | | High pressure | | | | X | | Judgment | | | | X | | Long hours | | | | X | | Math skills - advance | | | | | | Math skills - basic | | | | X | | Memorization | | | | X | | Organization | | | | X | | Perception | | | | X | | Reading - simple | | | | X | | Reading - complex | | | | | | Repetition | | | | X | | Safety hazards | | | | X | | Tight deadlines | | | | X | | Working conditions | | | | X | | Writing - simple | | | | X | | Writing - complex | | | | | | | | | | | | | | | | |
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