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Cashier Clerk Hd-Union

J o b D e s c r i p t i o n

Job Profile Title:	Cashier Clerk Hd-Union
Job Code:	14036
Profile Title:	14036 Cashier Clerk Hd-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
As a Head Cashier Clerk, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW comments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Verify aResponsible for running Over Credit Limit Report, handle disputes on Guest Folios, receive and verify credit card authorization forms
Perform the guest in house rate check and adjusts variances
Verify correct charges and credits are posted to the corresponding guest folio
Ensure cash and cash equivalents are audited and accounted for and balanced at the beginning and end of each work shift
Compile Tax Exempt Guest information and file at the end of each month
Audit employee cash lockers and validate amounts
Work with Accounts Receivable to post transactions for groups and handle convention invoicing
Resolve guest complaints within scope of authority

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent	High school diploma or equivalent	Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	to include a combination of cash handling, hotel Cashiering and/or front desk experience	Required

Additional Requirements
Details	Required/ Preferred
Experience with Opera Property Management System	Preferred
Experience working in a similar resort setting	Preferred
Bilingual, Enlish as the primary or secondary language	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to follow directions, but work with limited direct supervision
Able to effectively communicate in English, in both written and verbal forms
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X			15
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling	X
Lifting 10 pounds			X			15
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X		30
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area	X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt	X
Exposure to fumes / odors	X
Extreme cold	X
Extreme heat	X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors	X
Restricted area				X
Shifts				X
Smoke				X
Travel	X
Wet/Humid	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents			X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours		X
Math skills - advance	X
Math skills - basic			X
Organization			X
Reading - simple				X
Reading - complex				X
Repetition			X
Tight deadlines			X
Writing - simple				X
Writing - complex			X