Clerk Front Desk Ld-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Clerk Front Desk Ld-Union

Job Code:

14043

Profile Title:

14043 Clerk Front Desk Ld-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Lead Front Desk Clerk, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Supervise daily operational functions of the front desk consistent with the strategic plan and vision for the department, division and property

Train and direct the hotel’s front desk staff

Create a work environment that promotes teamwork, recognition and mutual respect

Ensure guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out by monitoring staff with customer interaction

Ensure expected standards are met for the Front Desk department

Maintain steady movement of the line by ensuring all staff members are at their assigned window/station

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

Bachelor's Degree or equivalent experience

Preferred

1+ Years of Prior Relevant Experience

Front Desk experience

Required

Work varied shifts, to include weekends and holidays

Required

Bilingual abilities with English as the primary or secondary language

Preferred

Experience in a similar resort setting

Preferred

Able to effectively communicate in English, in both written and verbal forms

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

Effective listening abilities with strong judgment skills

Knowledge of accommodations room capacities and amenities

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex