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Clerk Hotel-Union

J o b D e s c r i p t i o n

Job Profile Title:	Clerk Hotel-Union
Job Code:	14044
Profile Title:	14044 Clerk Hotel-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
As a Clerk Hotel, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Assign rooms according to guest request and preferences whenever possible
Pre‐assign, pre‐key and prepare all guest packets for designated arrivals
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
Partner with Housekeeping and other related departments to meet guest expectations and special requests
Review/track/accommodate requests for changes and communicate to appropriate staff
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Identify and resolve any over‐commitments by room types. Balance room inventory in advance
Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineering
Assist front desk staff with the proper room assignments. Ensure hotel rooms are being blocked to allow for revenue maximation
Run all daily reports that are required to complete necessary job duties including but not limited to group arrivals and departures, housekeeping briefs, trace reports, etc.
Balance clerk/cashier postings, cash, and credit transactions daily

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent	Work experience	Required

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Experience in Front Desk	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Post‐secondary education	Preferred
Experience in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to quickly think strategically and analytically to increase efficiencies; ability to cognitively recognize patterns and trends and communicate effectively
Advanced knowledge of OPERA, group blocks, room rack availability and the desire to learn additional OPERA skills
Ability to read and write
Able to effectively communicate in English, in both written and verbal forms
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Ability to multi‐task and work well in a fast paced, team‐oriented environment
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as offices equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Knowledge of accommodations, room capacities, and amenities
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well‐groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex
Climbing
Crawling
Crouching				X
Distant vision				X
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high	X
Office conditions				X
Outdoors
Restricted area
Shifts				X
Smoke	X
__% Travel
Vibration
Wet/Humid
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue
High pressure				X
Judgment				X
Long hours				X
Math skills - advance	X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition
Safety hazards
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex				X