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Clerk Lost & Found

J o b D e s c r i p t i o n

Job Profile Title:	Clerk Lost & Found
Job Code:	14046
Profile Title:	14046 Clerk Lost & Found
Grade / Band:	03
FLSA Status:	Non-Exempt
It is the primary responsibility of the Lost and Found Clerk to answer phones, complete filing for the department, and process lost and found. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices and procedures.

Principal Duties & Responsibilities
File all lost and found/ Security related reports
Log, sort, store, and return all lost and found items to owners
Prepare lost and found items for shipping
Pull and sort unclaimed items for charity
Attempt to locate owner of lost items
Coordinate pick up of lost and found items from the hotel floors
Answer multi-line telephones and take messages for Security Department
Ensure employee accident reports are properly completed and filed for Worker's Compensation
Prepare security/lost and found paperwork for records retention

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	Administrative experience	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Bilingual, English as the primary or secondary language	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		30 pounds
Clear speech - simple				X
Clear speech - complex
Climbing
Crawling
Crouching				X
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		30 pounds
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area
Contacts - works alone
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors				X
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high
Office conditions				X
Outdoors
Restricted area				X
Shifts				X
Smoke
__% Travel
Vibration
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical				X
Comprehension
Crisis incidents
Customer service				X
Decision making
Fatigue				X
High pressure
Judgment
Long hours
Math skills - advance
Math skills - basic
Memorization
Organization				X
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex