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Dispatcher Room Svc-Union

J o b D e s c r i p t i o n

Job Profile Title:	Dispatcher Room Svc-Union
Job Code:	14081
Profile Title:	14081 Dispatcher Room Svc-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
It is the primary responsibility of the Dispatcher Food to expedite distribution of room service amenities, and all orders to food servers in a timely manner. Must keep a clean work station and ensure guest satisfaction.

Principal Duties & Responsibilities
Receive and distribute order to Food Servers evenly and efficiently; fire order through Micros computers to kitchen lines for timely pick up
Answer phone with professional manner
Log all food service runs; add up total hours of service personnel for payroll and budgeting purpose at the end of each shift
Help guests if they need expedited service due to an emergency
Answer questions the guest may have in a courteous manner and advise of time of delivery when applicable
Maintain excellent working relationships with Food Servers, Runners, Bus Person, and other fellow employees
Maintain all safety and sanitation standards

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Required
1+ Years of Prior Relevant Experience	Experience in a restaurant as a Bus or Food Runner	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledgeable of all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Effective listening abilities with strong judgment skills
Excellent interpersonal skills to deal effectively with all business contact including Management, fellow employees and guests

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		50 pounds
Clear speech - simple
Clear speech - complex				X
Climbing	X
Crawling
Crouching
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		50 pounds
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate
Noise levels - low to high
Office conditions
Outdoors
Restricted area
Shifts
Smoke
__% Travel
Vibration
Wet/Humid
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards
Tight deadlines				X
Working conditions
Writing - simple				X
Writing - complex