Hostperson-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Hostperson-Union

Job Code:

14096

Profile Title:

14096 Hostperson-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

It is the primary responsibility of the Host Person to greet guests in a courteous, timely, and professional manner while ensuring his/her outlet is clean, organized, and properly stocked at all times. The Host Person is to assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information.

Communicate with Restaurant Reservations regarding special orders, cake orders, special requests – responsible for conveying all such information to management

Maintain knowledge of scheduled daily activities and in‐house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant

Greet guests promptly as they enter the restaurant

Answer phones, keep accurate count of reservations and handle reservation book

Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition

Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service

Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them

Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to voice‐loop at end of shift

Performs other job-related duties as requested

Proof of eligibility to work in the United States

2+ Years of Prior Relevant Experience

Experience in a restaurant as a dining host

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience with Open Table system

Preferred

Experience working in a similar resort setting

Preferred

Ability to take initiative and exhibit flexibility

Able to sit, stand, walk, climb, crawl, kneeling, crouching, balance etc. for extended periods

Knowledge of health, safety and sanitation regulations

Able to effectively communicate in English, in both written and verbal forms

Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Standing

Walking

Sitting

Lifting

Carrying

Pushing

Pulling

Climbing

Balancing

Stooping

Kneeling

Crouching

Crawling

Reaching

Handling

Grasping

Feeling

Talking

Hearing

Repetitive Motions

Eye/Hand/Foot Coordination

Extreme cold

Extreme heat

Humid

Wet

Noise

Hazards

Temperature Change

Atmospheric Conditions

Vibration