HRTMS Job Description Management
| Usher-Union J o b D e s c r i p t i o n | | |
Job Profile Title: | Usher-Union | Job Code: | 14183 | Profile Title: | 14183 Usher-Union | Grade / Band: | Union - Hourly | FLSA Status: | Non-Exempt | It is the primary purpose of the Usher to greet and engage with guests before, during and after the show, direct guests to their seating location and monitor each seating section to ensure our guests have an excellent experience. All duties are to be performed in accordance with property and MGM Resorts International policies, practices and procedures. | | | | | |
Principal Duties & Responsibilities | Greet guests and interact with guests, displaying SHOW Service at all times. | Provide excellent customer service. | Create a WOW experience for the guests. | Work under guidance and follow Supervisor’s direction and needs. | Show guests to seats and attend to their needs. | Adhere to the policies, practices and procedures of the property and department. | Watch stations throughout the show to monitor guest behaviors including picture taking, camcorders and disrupting of the show. | Handle guest complaints. | Be knowledgeable of showroom layout and show times. | Monitor door and guest entry and exit. | Monitor specific seating areas (VIP, General Admission, etc.) and direct guests to their area based on their purchased ticket | Perform all duties as deemed necessary for the success of the department. |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Education | Education Level | Education Details | Required/
Preferred | High School Diploma, GED or equivalent | | Required | | | | | |
Work Experience | Experience | Experience Details | Required/
Preferred | 1+ Years of Prior Relevant Experience | A customer service role | Required | | | | | |
Additional Requirements | Details | Required/
Preferred | Previous theatre or box office experience. | Preferred | Previous experience with two way radio. | Preferred | Previous experience working in a similar resort setting. | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Excellent customer service skills | Have interpersonal skills to deal effectively with all business contacts. | Professional appearance and demeanor. | Work varied shifts, including weekends and holidays. |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/
w.p.m. | Balancing | | | | | | | Bending | | | | X | | | Carrying __pounds | | | | X | | | Clear speech - simple | | | | X | | | Clear speech - complex | | | | | | | Climbing | | | | | | | Crawling | | | | | | | Crouching | | | | | | | Distant vision | | | | X | | | Driving - auto/van | | | | | | | Driving - limousine | | | | | | | Flexibility - upper body | | | | | | | Flexibility - lower body | | | | | | | Hearing/Listening | | | | X | | | Kneeling | | | | | | | Lifting __pounds | | | | X | | 50 | Near vision | | | | X | | | Normal vision | | | | X | | | Pushing/Pulling | | | | X | | | Reaching | | | | X | | | Sitting | | | | | | | Standing - 5 hours minimum | | | | X | | | Stooping | | | | | | | Typing __w.p.m. | | | | | | | Walking | | | | X | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | X | | Communication - written | | | | | | Confined area | | | | | | Contacts - works alone | | | | X | | Contacts - works around others | | | | X | | Contacts - works with others | | | | X | | Exposure to dust / dirt | | | | | | Exposure to fumes / odors | | | | | | Extreme cold | | | | | | Extreme heat | | | | | | Fast pace | | | | X | | Hazardous conditions - Chemicals | | | | | | Hazardous conditions - high structures | | | | | | Hazardous conditions - high voltage | | | | | | Indoors | | | | X | | Noise levels - low to moderate | | | | X | | Noise levels - low to high | | | | X | | Office conditions | | | | | | Outdoors | | | | | | Restricted area | | | | | | Shifts | | | | | | Smoke | | | | X | | __% Travel | | | | | | Vibration | | | | | | Wet/Humid | | | | | | Live Stream/ Video Recording | | | | | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | | | Clerical | | | | | | Comprehension | | | | | | Crisis incidents | | | | | | Customer service | | | | X | | Decision making | | | | X | | Fatigue | | | | | | High pressure | | | | | | Judgment | | | | | | Long hours | | | | | | Math skills - advance | | | | | | Math skills - basic | | | | | | Memorization | | | | | | Organization | | | | | | Perception | | | | | | Reading - simple | | | | X | | Reading - complex | | | | | | Repetition | | | | X | | Safety hazards | | | | X | | Tight deadlines | | | | | | Working conditions | | | | | | Writing - simple | | | | X | | Writing - complex | | | | | | | | | | | | | | | | |
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