Shift Supv Surveillance II

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Job Profile Title:

Shift Supv Surveillance II

Job Code:

14348

Profile Title:

14348 Shift Supv Surveillance II

Grade / Band:

09

FLSA Status:

Exempt

As a Shift Surveillance Supervisor II, you will be responsible for supervising the daily operations of the surveillance department.

Remain alert to any suspicious activity, and communicate to direct report and/or other designated person; detect any  procedural errors, potential cheating, or suspicious activity that may be a threat to the company

Notify Pit Manager and/or Casino Shift Manager on all procedural violations as well as communicate with the appropriate  designated department supervision when the situation requires information to be disseminated; notify Direct Report and  State Gaming Control Board and corresponding department Manager or Supervisor of all criminal acts

Report repairs of Surveillance equipment to appropriate persons

Maintain an extensive understanding of all casino games, including payoffs and game odds, rules, procedures, cheating  methods, and advantage play methods

Maintain shift schedules and oversee the daily operations of a shift

Maintain video file evidence by saving video file to an alternative media; monitor Table Games, Casino Cage, Soft Count,  Hard Count, Poker and all employees adjunct to Casino floor and operate CCTV and digital equipment

Maintain strict confidentiality of all property related issues, answer multi-line telephones and direct calls to the necessary  department, prepare daily reports and logs, and testify in court if necessary as a representative for the Company

Cooperate with Gaming Control Board (GCB) and various outside agencies; attend company sponsored training classes and  assist with department training

Supervise Operators and Lead Operators to ensure video documentation is thorough and that the infractions observed are  correctly interpreted, review all written reports prepared by the Operators, and create methods of training to educate staff  on all games and slots with direction and approval of Department Head, compose and administers counseling notices to  Operators

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

Surveillance or table games in a casino/hotel environment

Required

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Knowledgeable of gaming surveillance regulations

Able to effectively communicate in English, in both written and verbal forms

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex