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Asst Mgr VIP

J o b D e s c r i p t i o n

Job Profile Title:	Asst Mgr VIP
Job Code:	14516-1
Profile Title:	14516-1 Asst Mgr VIP Ultra Luxury-Hotel
Grade / Band:	09
FLSA Status:	Exempt
The primary purpose of the VIP Assistant Manager is to support the operation, department hiring, training, and reinforce consistent delivery of superior service.

Principal Duties & Responsibilities
Supervise the daily operation to ensure efficiency and accept full responsibility for the department in the absence of the Manager, Director or Executive Director.
Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes as well as established Forbes Travel Guide and AAA Diamond standards.
Review received guest surveys, social media reviews and address possible departmental/service opportunities for improvement.
Enforce departmental audit program and evaluate quality assurance, ensuring all team members are consistently delivering superior service.
Contribute to the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest’s needs within the dynamic hospitality and gaming environment.
Oversight of department's training procedures; monitoring completion of assigned mandatory training, updating training policies, procedures, and departmental practices as necessary, and conducting New Hire Training program and probationary reviews.
Participate in departmental functions including short and long‐term planning, accounting, payroll, employee relations, recognition, licencings, and day‐to‐day operations.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required
Bachelor's Degree or equivalent experience		Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
4+ Years of Prior Relevant Experience	Guest service experience	Required
2+ Years of Prior Relevant Experience	Supervisory/managerial experience in Hotel Operations	Required
1+ Years of Prior Relevant Experience	VIP Services, Front Desk, and/or Concierge	Required

Additional Requirements
Details	Required/ Preferred
Previous experience working for a Forbes Travel Guide 5 Star or AAA 5 Diamond Resort	Preferred

Knowledge, Skills and Abilities
KSAs
Strong working knowledge of Microsoft Office, the Internet, and Property Management systems
Excellent problem solving, communication and telephone etiquette skills.
Professional demeanor and appearance.
Excellent customer service skills.
Interpersonal skills to effectively communicate with all business colleagues and contacts.
Ability to effectively communicate in English, in both oral and written forms.
Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
Must possess mature personal discretion and sound judgment.
Strong leadership abilities, sound judgment, superior problem solving and decision‐making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing
Bending
Carrying __pounds
Clear speech - simple				X
Clear speech - complex				X
Climbing
Crawling
Crouching
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body
Flexibility - lower body
Hearing/Listening				X
Kneeling
Lifting __pounds				X		20
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching
Sitting				X
Standing - 5 hours minimum				X
Stooping
Typing __w.p.m.
Walking

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high
Office conditions				X
Outdoors				X
Restricted area
Shifts
Smoke
__% Travel
Vibration
Wet/Humid
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards
Tight deadlines				X
Working conditions
Writing - simple				X
Writing - complex				X