Asst Mgr Room Svc II

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Asst Mgr Room Svc II

Job Code:

14520

Profile Title:

14520 Asst Mgr Room Svc II

Grade / Band:

09

FLSA Status:

Exempt

As an Assistant Manager Room Service, you will be responsible for the supervision of the room service area. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Manage, direct, and supervise all department employees; prepare work schedules to maximize effectiveness of the department in terms of service and labor costs

Initiate changes in classification, salary action, transfer, and separation; coordinate weekly schedules and vacations; and monitor individual performance and meet with employees to discuss performance issues periodically

Hire and train new and existing employees on job duties; counsel Room Service employees, and document all actions taken

Assist guests who call for a private function with the selection of food and beverage items to meet their particular needs; oversee the set up and service at cocktail parties, private functions, and special Food and Beverage functions

Coordinate activities with other Food and Beverage Departments as necessary to ensure all functions are ready on time and run smoothly

Assist Telephone Dispatchers, Cashiers, and Checkers if problems arise

Ensure that all guest checks are properly completed and credited to the proper account, the authorized signature(s) are indicated on all complimentary food and/or beverage orders, and ensure deliveries are logged and accounted for

Maintain all Room Service equipment and ensure that materials are cleaned and polished after each use and return to the Room Service area; ensure liquor is returned to the service bar and the appropriate paperwork is completed

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

Bachelor's Degree or equivalent experience

A four year college or university

Preferred

2+ Years of Prior Relevant Experience

Related experience

Required

2+ Years of Prior Relevant Experience

Management or senior level position work experience in F&B management including Room Service

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience managing employees using a Collective Bargaining Agreement

Preferred

Product ordering as well as inventory control experience

Preferred

Experience working in a similar resort setting

Preferred

Money handling experience

Preferred

Experience in scheduling a staff of fifty or more employees, product ordering as well as inventory control experience

Able to lead and mentor a team

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Standing

Walking

Sitting

Lifting

Carrying

Pushing

Pulling

Climbing

Balancing

Stooping

Kneeling

Crouching

Crawling

Reaching

Handling

Grasping

Feeling

Talking

Hearing

Repetitive Motions

Eye/Hand/Foot Coordination

Extreme cold

Extreme heat

Humid

Wet

Noise

Hazards

Temperature Change

Atmospheric Conditions

Vibration