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Asst Mgr Dining Svcs

J o b D e s c r i p t i o n

Job Profile Title:	Asst Mgr Dining Svcs
Job Code:	14522
Profile Title:	14522 Asst Mgr Dining Svcs
Grade / Band:	09
FLSA Status:	Exempt
The Dining Services Assistant Manager will be responsible for overseeing the daily operations for Dining Services. The candidate will also set the stage for guest experience with a welcoming smile and service. By understanding their unique stories and needs, the Dining Services Assistance Manager will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Principal Duties & Responsibilities
Oversee staff and operations to ensure that service and safety standards are being met
Hire, train, and supervise staff
Ensure staff adheres to the property policies and procedures and handle all discipline and performance reviews
Facilitate and maintain consistent safety programs, training and documentation to ensure the overall safety of guests
Monitor overall guest satisfaction
Communicate with F&B support departments such as PAD, Laundry, Hotel Operations, Convention Service and Catering, and Security as needed to ensure the smooth operation of services
Schedule staff and ensure accuracy of timekeeping records
Complete administrative tasks using various technology and software
Assist with ordering inventory and other essential office functions

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Customer service experience	Required
1+ Years of Prior Relevant Experience	Experience in food and beverage operations	Preferred
2+ Years of Prior Relevant Experience	Supervisory experience	Preferred

Additional Requirements
Details	Required/ Preferred
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X