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Supv Environmental Svcs II

J o b D e s c r i p t i o n

Job Profile Title:	Supv Environmental Svcs II
Job Code:	14532
Profile Title:	14532 Supv Environmental Svcs II
Grade / Band:	08
FLSA Status:	Exempt
The Environmental Services Supervisor will set the stage for guest experience with your smile and service. By understanding their unique stories and needs, the candidate will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Responsible for supervisory duties for team of environmental Services (EVS) employees. Assists with scheduling, coaching, counseling, discipline and training of employees.
Manages employee questions and guest concerns to ensure all department procedures, policies, and service standards are being adhered to during shift.
Provide direction and support to achieve the highest cleanliness standards in the Casino, Public Areas, Offices and other required areas.
Conduct daily inspections, briefings and team updates: meet with employees as needed for training, coaching, and facilitating required compliance training.
Responsible for preparing end of shift report and manage any property maintenance issues with facilities.
Consistently offer professional, friendly and engaging service.
Assist with other administrative and operational functions in collaboration with department leadership.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Related experience	Required
6+ Months of Prior Relevant Experience	Guest services/guest contact position experience	Preferred

Additional Requirements
Details	Required/ Preferred
Experience with general cleaning in a similar five-star/five-diamond resort environment.	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms.
Ability to to make sound decisions immediately without supervision.
Ability to read and write proficiently to evaluate reports and correspondences.
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.
Ability to multi-task and work well in a fast paced, team-oriented environment.
Basic knowledge computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
Effective listening abilities with strong judgment skills.
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
Maintain a professional, neat and well-groomed appearance adhering to company standards.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		75
Clear speech - simple				X
Clear speech - complex	X
Climbing				X
Crawling	X
Crouching	X
Distant vision				X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		75
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching	X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.	X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high				X
Office conditions				X
Outdoors	X
Restricted area	X
Smoke				X
__% Travel	X
Wet/Humid				X
Live Stream/ Video Recording	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical	X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance	X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards				X
Tight deadlines				X
Writing - simple				X
Writing - complex	X